Name: Mertin Chevrolet Cadillac Buick GMC
Address: 45930 Airport Rd, Chilliwack, BC V2P 1A2, Canada, CA
Telephone: +1 604-795-9104

Mertin Chevrolet Cadillac Buick GMC is a car dealer, located at 45930 Airport Rd, Chilliwack, BC V2P 1A2, Canada. They can be contacted via phone at +1 604-795-9104, visit their website www.mertingm.com for more detailed information.

Location :

45930 Airport Rd, Chilliwack, BC V2P 1A2

Contacts :

Added by Jopie, at 06 February 2017

Monday 7:45 AM – 8:00 PM
Tuesday 7:45 AM – 8:00 PM
Wednesday 7:45 AM – 8:00 PM
Thursday 7:45 AM – 8:00 PM
Friday 7:45 AM – 6:00 PM
Saturday 8:00 AM – 6:00 PM
Sunday Closed

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Sandi Picard

27 September 2017

Had a great experience with Martin GMC. Tim was my salesman and he went over and above. I was only in Chilliwack for two days. Was looking for a vehicle and popped in to Mertin. Saw a truck went for a test drive and loved the truck.
Decided to buy it so left it over night to get detailed. Decided to buy a top for the box and within the day Tim got one in and at the last minute asked for running boards as well. He had a set in stock. Great!! Was off and running that day!! Had another issue and Tim stepped up and took care of it. Great salesman would definitely go back next time I'm in need of a new vehicle.

Thanks Tim & Mertin's GMC
Love my truck
Lina Dotinga

21 September 2017

It took THREE visits before they were able to replace a few burnt out bulbs. As a GM dealership and service department, you would think they would carry bulbs for their vehicles .

(The above comment was my first review)
Initially, I gave one star. However, after sending an email to Mertin GM, they did in fact call back ASAP to apologize and have arranged to send a technician to my home in the next 24 hours to replace the bulb. I can appreciate GM not stocking every light bulb in their shop, but for future customers it might save a lot of headache to check inventory before the customer arrives for their appointment. But to end on a good note, I am very appreciative of the timely response to my email as well as sending someone to my house with the new bulb!!😊
Xchevelle1

09 September 2017

Had an appointment at 2:30pm to have routine maintenance done. Dropped it of @ 8am before I went to work. They called me at 10:30am to say it was all done and ready for pick up. Great job guys!!
Steven Steele

18 August 2017

Helped my wife's parents purchase a new car would recommend Peter D he is an amazing sales representative.
Treated them.with respect and dignity as older people who are sometimes ignored in favor of what the easy win. Thank.you Peter.
Alison Parvin

20 July 2017

Great service all round, every time!
Kyle Maguire

05 July 2017

July 4 - Below I have a review on my first experience at Mertins. Since Google does not seem to give me the opportunity to add to my review but only edit it, I have now since changed my perspective.

Jason Arnold hunted me down to discuss my dissatisfaction. We discussed on the phone asked me if I would give them a second chance. So I decided that it was worth it.

When arriving he had the vehicle off the ramp, getting it detailed for us to take it out on a drive. He spent the time to go over the features and we went for the drive. After arriving back we sat down with another sales rep Jerome. I felt that they went out of their way to answer all of my questions and they spent time with me to discuss my options and what the end cost would be.

So my overall customer experience was a complete turn around where I felt like I was more or less ignored at first, I then felt like I was treated like royalty. I appreciated the time they spent with me and that they owned my complaint and did something about it. Due to the turn around experience I would now suggest going to their dealership.

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July 3rd 1 Star Review - I don't normally write reviews on bad experiences. But I thought this was worth it.

Went to Mertins this evening genuinely looking to purchase a newer truck and was very interested in the Red Z71 that they had elevated outside for display. We looked at a few other trucks noticing that their after market logos such as True North and Kodiak were either not consistent on either side of the truck and or the letters were crooked. Small things for sure, but at the same time buying a truck for 60K you would expect better.

Next thing was we stood outside for 15 minutes while there was 4 salesmen inside not doing anything. There was even a moment where another salesman looked at a truck a few feet away and walked back, didn't acknowledge us and or didn't send a salesman to come help us. Upon returning to my vehicle my friend decided to go inside and express his disappoint with the lack of service and the cleanliness and presentation of the vehicles. The majority of the trucks we were looking at had bird excrement and a layer of dirt that we had wipe away from the widow to see the price tags.

In comparison other dealerships we visited earlier today, had 3 different salesmen walk out to make sure we were taken care of. Test drove a few different trucks and a 4Runner. Went over pricing and other sales stuff.

When you compare the service that I got at Valley Toyota and what I got at Mertins GM it makes a huge difference. The Tundra is a more expensive truck for less features but if I get better service at Toyota then it makes up for the price and most likely less frustration in the future.
Carolynne Brownlee

01 July 2017

Only 1 star because I had to choose a star. Imo This company should be - stars. Went there with $10000 down. Looking for an suv. We borrowed my brothers car (1996 lincoln town car) because we had sold our truck and 5th wheel so had no vehicle. We told the salesman we had $ down and would like to finance about $10000. The salesman told us that they had nothing for us. My husband went to use the washroom and the salesperson said that was the only thing here that they could offer us. We went to Mitsubishi dealer and got a 2014 outlander and financed there.
Joshua Patrick

27 May 2017

Staff have always been incredibly polite and awesome to deal with. However there way to busy to provide fast reliable service.
Oil change took over an hour and that was with a scheduled appointment and no complimentary wash. I have learned to hate and love mertins.
If it wasn't for the staff at the booking counter and service counter I wouldn't recommend.
Nivil Jacob Thomas

13 February 2017

Good service and helpful people. And great prices on tires