About
Location :
Added by Jopie, at 17 December 2016
Opening Hours
- Monday 7:30 AM – 8:00 PM
- Tuesday 7:30 AM – 8:00 PM
- Wednesday 7:30 AM – 8:00 PM
- Thursday 7:30 AM – 8:00 PM
- Friday 7:30 AM – 6:00 PM
- Saturday 8:30 AM – 6:00 PM
- Sunday 12:00 – 4:00 PM
Gallery
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13 Reviews
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10 November 2017
Wonderful experience dealing with Ian Chou from service department. I originally leased my MB from the Richmond location but brought it here for some recall work that was needed. Ian made the whole process easy and hassle free, I was given a curtosy car for the night while mine was being worked on and they had the vehicle ready for pick up first thing the next morning and kept me updated via text. Will definately be back for my 1st service and will definately consider your dealership for my next lease or upgrade.
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08 November 2017
Very helpful..great customer service much better than other Mercedes dealerships in lower mainland
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05 November 2017
Parts department won't give out part numbers even when it's in front of their face. Not unethical but comes across as a dirty business tactic. Got the part number without any issues by calling a other dealership.
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23 September 2017
I called the parts department and spoke with Michael Buksh. I have an older model MB and needed a new electrical connector for the headlight. It was a difficult part to find but he did by researching it. He advised that he had to order it and it would take a few days to arrive. As I only had one working headlight, I thought I would call a different MB dealership to see if they might have one in stock. The parts person didn't take my VIN, asked me one question and he told me he had one in stock. When I asked the price, it was like he was pulling a number from his head. I did not feel confident he had the actual part I required as it was a matter of seconds he said he had it and the price he gave me was $25 more. It seemed like this person wanted to get me off the phone as quickly as possible. I got back to Michael and advised him to order it for me, which he did, without having to go in to pay for it first! It arrived when he said and he contacted me to let me know. I picked it up and Michael was just as gracious in person as well. He also followed up with me to inquire if the part worked for me (which it did). I would give Michael more then 5 stars if I could! Top notch customer service!
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27 June 2017
Went there to look at a new car for my parents. We were just looking to get an idea of what we wanted. Started dealing with Dan, and he was amazing great customer service and very friendly and very helpful.
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25 June 2017
Best service I ever had. The sales person is the most knowledgeable and pleasant person you would want to talk to.I enjoyed doing business with Mr D. Falcon. All the people I talked to have been very helpful and very friendly.
Thanks for your help selecting my new CAR.
Henryresponse / report this review -
21 May 2017
10/10 customer service. Had an amazing experience thanks to Dean and and his associates Shane, Vitaly, and Cindy. They went above and beyond and listened to every request that was asked. I will be recommending this dealership to everyone I know. I had a horrible experience with Brian Jessel BMW and Mercedes Benz Langley has solved all of my problems. They made every second of this experience stress free and enjoyable! I don't have a better way to say thank you than to tell everyone of the amazing service that I have received from this dealership. No to BMW, yes to Mercedes!!!
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20 April 2017
We bought our first Mercedes from Vitaly. He was a pleasure and ease to work with. No pushy sales tactics. He was very professional and courteous. He got our vehicle with the options we wanted at a price we requested. No negotiating or troubles agreeing on price. He has also been very helpful with aftermarket questions for accessories. We highly recommend him.
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01 April 2017
I am well pleased of how professional and respectful the dealership staff has shown to me and my wife. We are giving a special mention to one of the nicest sales associate we have ever met (Vitaly Kharitonchuk).
God Bless.response / report this review -
21 February 2017
I have tried on a number of occasions to support this dealership just to keep business in Langley where I live. Most recently, I tried to book my MB for a simple "A Service" at MB Langley, which is just an oil / filter change. For some cars, a quick visit to Jiffy Lube for an oil change would keep the warranty valid, but this dealer wanted me book 2 weeks ahead, and needed the vehicle for a full day!!! The MB Richmond service centre gave me an available spot tomorrow, and can turn the car around in just 1 hour. I just don't understand the difference, but it seems like the Langley location is really behind the times. C'mon MB Langley, this is just an oil change, get with the times. People should not need to book two weeks ahead and leave their car for a whole day for just an oil change!!!
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12 February 2017
Incredible! My hats off to the Sales Manager Shane Moss and staff. We purchased a car from Shane after much deliberation on numerous car brands and a few not so pleasant "used car salespeople". In the end we didn't purchase a Mercedes, but Shane located us the car we wanted, and we are very happy with the "slightly used" vehicle and lower price. We found the service and value they provided was top notch. I would highly recommend anyone considering a vehicle talk to Shane and team.
Mike De Palmaresponse / report this review -
27 January 2017
I am very pleased with the customer service this showroom has to offer. Their sales specialist named Harold Duncan-William assisted me along the way from the beginning until the day I picked up a car. He was making sure that I was happy with the choice and willing to put extra effort to deliver the car after hours. I would highly recommend his service.
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24 December 2016
Top of the line service experience. I was experiencing low fuel economy with my 2017 GLC 300. I spoke with my sales rep Nicholas and he offered to valet my car to get it checked. I was given a 2016 E400 coupe as a courtesy(I was expecting a crappy ride but what a treat). And the car was returned in a gleaming condition along with a detailed report of the issues that were addressed. I received a software update for the Transmission module and the difference if day and night. My car was returning between 15 - 20 L/100km before service. Now it is down to 9 L/100 km. I feel the difference in the ride quality and shifts and I am quiet happy. Special mention for my service advisor Deeann, she was very pleasant to speak with and was prompt with phone calls and updates. Thank you Nicholas and the service team at Langley Mercedes Benz. Looking forward to doing business with you again.
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