Our Ford Escape was taken in for an oil change service. While waiting, we had many questions about some of the technical details in the car. Our salesman, Patrick, took the time to come out, sit in the car with us, and show us how to "work" each item. Again, very satisfied and have recommended to friends already!
I have been a customer with Lally’s for over 30 years and feel the service department has always been top notch. The ladies upfront are friendly and professional and the waiting area is very accommodating. I have always been more than satisfied with the service to my vehicles. Thank you Lally Ford.
One of the best experiences I've had dealing with auto dealer ships. Everyone very accommodating, professional beyond compare. I would recommend getting your vehicle serviced here, you will not be disappointed.
Just bought my second Ford F150 from Lally Ford. And we also bought a Ford edge. It doesn't get much better than this! Yes I enjoy the truck, but the real bonus is the service! Their gas n go service package takes the worry out of the service visits because you are on a tight budget. They do a through diagnostic at each oil change and if there's an issue needing attention they book an appointment to have it rectified and provide a courtesy vehicle. Very friendly service and sales staff make you feel part of a family.One that likes you :) As fir the truck nice ride and great fuel mileage!
I am very pleased with my experience with Lally ford. Service dept. Is great. I purchased 2014 Fiesta . I really like the way I was treated. You folks gave me the chance to improve my credit. I recommend Lally to all my friends.
We had been looking for an Escape for several months. We knew what we were looking for and didn't mind taking our time to get what we wanted. We actually walked away from a deal due to the "attitude" and lack of care from a sales person at another dealership. We took the drive out to Lally Ford and an Escape there checked all our boxes and then some. Bill took care of us after the test drive and we were very pleased with the transaction. Kim wrapped things up with us and we picked up our vehicle within the week. We LOVE our new ride and drove away very comfortable that we made a great decision and received great value. During all the dealings we felt as we were amongst friends! So happy we decided to pop in to Lally. We would definitely recommend our family and friends to head to Lally and will go back when the need arises!! Thanks Bill and Kim :)
Stephanie and Toby
I've dealt with Lally Ford since moving back from Alberta 11 years ago. All the staff are great and the service department are fantastic to deal with. My go to person, Joe Schmitt, is one amazing man. He's always been very thoughtful and respectful to my budget, my needs and wants in a vehicle and has always delivered. My truck I purchased in Sept.2016 took over a month for me to finally decide on. I'm sure I drove him a little crazy during this process but when my mind was made up he was able to deliver. He finally found my vehicle in the GTA area and was able to deliver it within the week. I love my new F150 LTD Edition. It is perfect! Thanks Joe.
Although I did not actually physically meet with Don, he was very professional while emailing back and forth and on the phone. Jamie was great to work with as well and him and Don work very well together. They made sure that all the paperwork was done and I was able to come down and drive the car off the lot that day (my parents test drove the car first and told me to get down there ASAP since they liked the car and knew that I would too). Although Don was not there when I got there, he made sure to get all the necessary paperwork done and informed me of who would be looking after me. Very professional and I am looking forward to meeting Don next time I come down.
Don't listen to the 1 star reviews. Going out to the county is absolutely worth it. Gary took care of me (with a Fusion), my sister (with an Edge) and my dad (with an F350 Platinum) in the most professional way possible! They care about the customer and will go out of there way to make sure your experience is 100%. (and no, I don't work for the dealershipJust a happy customer). Take the drive to Tilbury, you won't be disappointed!!