We bought a car from Lally kia, it was a used vehicle. They threw in a set of winter tires to encourage us to purchase from them rather than another dealer. When I went to have the winter tires put on, I was told by my tire shop that the tires were not even good enough for them to put on. So instead of saving $600, I am now out $600. Buyer beware with Lally Kia - they are scam artists on their used vehicles (at least - I'd never trust them even for a new vehicle).
Took over an hour and a half to do an oil change and inspection ,,then tried to push "extras " to be fixed, car was bought less that a year ago, 8 months to be exact and it need a air filter, cabin air filter, new wipers and an alignment? Come on really, not to mention the sales man that sold me the vehicle had made promises on a sirus radio upgrade that he never made good on. If it wasn't for the free oil changes included with the sale I would definitely not be coming back. I drive from out of town for this,what a waste of time. Oh just a heads up the inspection doesn't include them fixing anything they are charging you 100 bucks just to look at the car and change the oil that's it.
Great service. Employees are very friendly especially when you first come in. They make you feel very welcome and have a great waiting area with snack and beverage to enjoy while watching TV to pass the time.
I highly recommend Lally Kia . My sales man Rob was very professional, listened to me and what I was looking for as in a vehicle and payments. My wants and needs. When I went in to pick up my new vehicle he went over paperwork with me and answered all my questions and showed me around the shop and introduced me and went outside with me and went over my car inside and out again before I left the lot.
Thank you Lally Kia and Rob for helping me get into a vehicle that I very badly needed .
Booked a Service and Brake Inspection - had a squeal when backing up, primarily on damp days; that turned into whether I wanted Service 2 or Service 3 (whatever the heck either of those are); Stated I wanted my car FIXED but still questioned about 2 or 3!!!!! I guess one is more costly than the other BUT told them to FIX MY CAR much to their chagrin I am sure. I understand their "obligation" to inform the customer, but what does FIX MY CAR mean. Less than satisfied, sorry to say.
If you're not covered under warranty these guys charge like they're going out of business. The manager made it clear to me that mine and your vehicle can be diagnosed at other non dealer shops for less. The $200+diagnoses quote they provided for a simple coil change has lead to this poor review. I purchased the part for $85 and replaced it myself in 5min with one tool
We have just purchased our 4th Kia. The first 3 were Kia Sorento's and this one is Kia Sportage 2017 from Lally Kia. The customer service at Lally Kia is outstanding. Everyone goes out & beyond to please their customers.
Luu Nguyen is our salesman, he makes our vehicle buying a positive experience.
Corrine & Laurie in the service department take excellence the care of their customers
I especially want to mention Mike Webber the General Manager. He discovered a mistake had been made in our purchase agreement and phoned to explain what happened, he said Lally Kia would be issuing us a cheque for $5000.00. I would like to take Lally Kia and their team for being so honest with us as I realize not every dealership would have made that phone call.
The people at Chatham Lally Kia are very good at what they do. We recommend them to family & friends.
Very Satisfied Customers
Susan & Paul Galbraith.
The agent, Luu Nguyen, who made the deal on the car I bought from Lally Kia was nice and very pleasant to work with. He was honest on all the information he provided.
I have found excellent customer service here. Luu sold me my second car here. He was very easy to work with and made the process enjoyable.I love the facility. They have a great waiting room with a nice tv, lots of reading material, coffee, drinks and snacks. Everything is nice and clean, even the washrooms. I like how they always wash your car after you bring it in. When you buy a new car or a used one, it is always professionally cleaned inside and out. When you finance they always try to find the best interest rate for you. You just get excellent service. That is what keeps me coming back!
Nice Auto Sales Shop. Enough and nice lounging space with ever smiling sales Representative. Incase you are looking for Discount care and Truck Rental they are in the same building.