Nice laboratory facility. Senior Staff could adjust their tone of voice when patient needs reminders. Tactfulness is needed as it is an open lounge where everybody can hear the conversation.
Upon coming to this centre for a CT Scan, I experienced a very uncomfortable service especially coming as a patient. Tony, a Caucasian volunteer on the second floor was not only rude but very mean and made rude comments and reactions to the fact that I was 15 minutes late due to surreys well known traffic and construction. Not only did he express loudly that I was late for my appointment, the staff at the counter also gave a “UGH” reaction that I was late. Not that I minded the extra wait but it was completely rude for them to be expressing this type of behaviour to patients especially in a hospital setting like this. As I was seated outside waiting as well, I would be able to hear them make rude comments to one another and not being respectful at all.
It is simply wonderful, they treat the patients with respect , the staff always have a smile, it looks like a 5 star hotel. Very good for the volunteers.
Great staff. THANKS THANKS
This place has no business calling itself a surgery center when patients arrive for high risk surgeries and then are turned away due to inadequate staffing and qualified staff to handle the procedure. High risk surgeries should not be part of this medical facility business and instead should be done at Surrey Memorial Hospital.
Excellent facility with excellent staff! Been here many times over the past 4 years. I recommend either here, or Surrey Memorial for MRI or other diagnostic testing. Large machine & bright, spacious room.
Could do nothing to help my pain conditions. Found all the chronic pain clinic staff to be rude, judgmental, and generally inadequate at their jobs. Was discharged pretty quickly with no follows ups. Do not recommend.
Dear viewers, YOU looking 4 HONEST Opinion of The staff, from a very honest observation I have seen twice now at this hospital. A few staff are friendly but most I see observe patience and NOT NICE AND JUDGE YOU. I saw one young lady pregnant trying to get a vaccine to save her baby. And the staff were uncaring. No help at all and treated her as if she was a burden. All because she did not have the first name of her doctor that was unfortunately new to Vancouver and had forgotten to give the pregnant young lady the of paper to go with her script there for rejecting this patient knowingly that if she did not get this shot her baby could potentially die . they did nothing but smile I over herd her telling them she had just came from the hospital and the 1st level of him Patterson sent her upstairs where she was a patience in January. now polite as can be she explains her situation and there response sorry because u were a patient in January you no longer can get it done here giving her know advice
Had appointments with Dr. Mian, hand surgeon. Nice staff, well equipped, busy though.
Pain clinic is a joke. I was unjustly labeled an addict (which their own doctor disputed in the final report), discharged WITHOUT being NOTIFIED, they refused to work with me, frequent miscommunications on their end. I suffer from chronic migraines and they couldn't provide a more streamlined diagnosis OR treatment. Had only one procedure then was kicked to the curb when I said I didn't notice a difference. I think they are just a useless dog and pony show the government puts out, no real answers.
You go in check and check yourself at the desk, they will then call your name. X-rays and Doctor consultation was quick and attentive. Was out and about in an hour, very fast and convenient healthcare services by extraordinary people. Once again thank you Dr. Mathew and team, keep up the good work guys!!
If you miss the call from the neurology department and call back, you get "she's filing", "she's on her break", "she's unavailable right now".
It got so bad that I asked to speak to a supervisor and got a voicemail telling me that the supervisor was away on vacation and not returning for ten days so don't leave a message!
I finally saw a neurologist and was promised a call back within a few days on how to proceed based on test results. It's been two weeks and no call yet. Could it be that I complained so I'm being punished?
This place is staffed with divas that treat themselves as the priority instead of patients as the priority. Neurology could be a life or death situation so playing games is unacceptable. Utterly self absorbed, immature, and poorly supervised staff and a perfect example of why our healthcare system needs an overhaul.