Helene's Bridal Salon

Location :

422 Portage Ave, Winnipeg, MB R3C 0C9
Added by Jopie, at 18 August 2016

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• Michelle Paul

  21 May 2017

  I came out a year ago from saskatoon to find a dress. I had booked times at 3 bridal shops. Helenes was the first on the list and I found my dress! Dianne who has now retired was amazing and went the extra mile! I came out this weekend for my fitting and said I would take it back to saskatoon with me to get my alterations done because we are leaving Monday. The girl had them done the next morning! Very reasonably priced and great services! Highly recommend!

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• Breanne Robertson

  10 May 2017

  My First Experience with Helene's Bridal was in 2010 or 2011 When I ordered my grad dress from them. The lady I worked with is no longer there but she made my terrible day a million times better by listening to what I wanted and taking the time out of her busy day to make sure I left happy! I can assure you I left more than happy with my dress!
  
  My next was with my sister's Grad dress in 2013! The ladies are always helpful and go beyond the normal to help you out!
  
  Next was purchasing my sisters Dress last year for her wedding! Melissa and all the staff took time to help her! All the staff gave their honest opinion and made sure the she got what she wanted!
  
  Next I purchased 2 Bridesmaid dresses from them! Once again Melissa was a boat load of help! She is definately a part of the family at this point and we love seeing her while we are there!
  
  Finally last Friday it was my turn to head in and see Melissa for my Dress purchase! She was so excited to see us and recognized us instantly! She called us all by name and even managed to squeeze us into her schedule! Always reminding me to speak up for my self when purchasing a dress and even taking me into the room with just me to remind me that I have to wear the dress and if I don't love it there in the store I wont love it that day!
  
  Helene's has been very amazing to my family and I would recommend them to anyone who is looking for a dress! Remember people always post the negitive experiences on here and rarely do you see a positive post! Helene's is definately worth the trip in!
  
  Thank you to not only the staff but the owners as well who always go above and beyond to help us!

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• Tammy Wasylowski

  18 December 2016

  Wanted to buy a Maggie Sottero Esme dress and was told they have a cancelled order of that dress in size 8, the size I need!!! I was sooo excited. I was told that she would call me with the price of the dress and she didn't. So I stopped in a week later and she asked her manager and then told me it's not available. 20 minutes later, the manager said to me, if I want Esme I should just order it. That's ridiculous when they wouldn't sell me the one they have. A bride would have put a deposit on that dress and lost it when she cancelled it. It should be sold for a discounted price now, but instead they want me to "order" another Esme at full price. A total money grab. I will not shop there again and will tell everyone I know how we were treated. Not available, when you have it in the store in the right size! Extremely disappointed.

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• Pam Lowe

  15 September 2016

  Excellent experience and great staff! They worked with my spontaneous wedding needs very efficiently. Shelia found a gorgeous dress off the rack requiring minimal alterations. Bernie, the owner, later recognized me on the street and took the time to genuinely congratulate me. Top notch service!

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• Alana H

  13 September 2016

  Unfortunately they did not have much within my price range but the staff was amazing, Shelly helped me. I was so nervous going wedding dress shopping but they put me at ease immediately and were so patient. As a plus size women I was hesitant but not once did I feel uncomfortable.

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• SamsHappyMail

  26 August 2016

  The lady who helped me was super sweet and understood what I wanted. There was no pressure what so ever to buy. However, I found a wonderful sale dress for 499!!! So pleased.

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• Ian Elwood-Oates

  25 August 2016

  I don't understand how this shop is still in business.
  
  5 months ago my daughter in-law's brides maids ordered their dresses, but the staff somehow failed to process the third maid's order.
  
  A little over a month ago, having not heard anything about her order, the third maid called in to check on the status. The staff member said it would be in in about a week. Apparently that staff member didn't even look into the order properly because
  
  A month later, after the other two dresses had arrived, the third maid called again but was told "we have no record of your order." The wedding is now less than a month away.
  
  I understand that mistakes happen, but the staff at Helene's has done absolutely nothing to make good on their glaring mistakes. They did not offer to order a dress and have it expedited. They did not even offer to help look for similar dresses that could be ordered in time.
  
  I am utterly shocked by the complete lack of professionalism shown by the staff, that they've shown no remorse for their poor service.

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