Green Maids Canada

Location :

170-422 Richards St, Vancouver, BC V6B 2Z3
Added by Jopie, at 15 October 2020

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• Katherine Dodds

  27 March 2021

  Green Maids always does a great job! Friendly and efficient, I highly recommend them!

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• Anja Sheriden

  06 February 2021

  Amazing service super responsive, really friendly and nice people!

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• Ryland Haggis

  13 November 2020

  Green Maids have delivered consistently excellent cleaning services for my family at our home. They do great work and are super easy to communicate with. I highly recommend them!

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• David Gibbons

  13 November 2020

  The team from Green Maids is fantastic. They are professional, responsive and our place always looks great after they come! I highly recommend them.

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• Samson Yiu

  22 October 2020

  I am usually not the type to leave a review, but my experience with green maid is beyond appalling. I used their service for a move out clean (2 cleaners for roughly 2 hours). At first I didn’t think much of it, should be an easy job, everything is cleared out so they can’t possibly break anything. Oh god was I wrong. One of the cleaning ladies managed to completely damage the glass stove. Note! The stove was previously damaged already; it was cracked even before I moved in but completely functional. But for some reason this cleaning lady thought it was a good idea to step on the cracked glass stove to clean the microwave that is out of reach. The crack became a dent and is now a possible fire/electrical hazard (from damaged to now completely unusable). The best part is that she took pictures of the cracked stove and sent it to her manager to notify him that the stove is already slightly damaged. In what world does she think using a cracked glass stove as a step ladder would be a good idea? If she is too short and cannot reach certain areas, as a professional she should bring a ladder. We paid her cash (WHICH WE SHOULDN’T HAVE), and her manager responded quickly to see the stove. When he came he also acknowledges that the stove is already cracked….then to my question again….why use it as a step ladder. He didn’t say much of it.
  
  Now on to the cleaning part, I wasn’t there to see how/what they cleaned because I was at work. But when I came back to see the result the only part that I was satisfied with is the bathroom, fridge and the microwave. Other than that….everything was very sub par. Floor was not mopped; kitchen counter was still a little greasy; the oven was a complete mess. I had to end up doing some deep cleaning myself for almost 2 hours. I wouldn’t mind if they stay longer as I am willing to pay, but for some reason the cleaners can only stay for 2 hours. Well I would understand if you tell me beforehand…But noooo… When they first came the cleaners told me it will only take 2 hours and everything should be good. I foolishly believed her, then about 1 hr and 30mins later I get another phone call saying how the place is much dirtier than they expected and would need more time…but they cannot stay beyond 2.5 hours. I was left speechless as this is beyond unprofessional.
  
  After dealing with the manager and his “Insurance” company for almost 2 months, he emails me saying that the insurance won’t cover the damage but from the kindness of his heart he will reimburse me 100 dollars. Now I am starting to think he doesn’t even have insurance at all and all this time he is just stalling and hope that I will give up. The stove cost me over 800 bucks to replace and he is only willing to cough up 100. Completely unacceptable. When I asked for a refund(160 dollars) instead, he was reluctant. Asking me why I am asking for a refund, the stove was already damaged and what not. All I can say is…after your service the stove needs replacement; clearly you need to take responsibility. As to the refund, the cleaning was subpar and you still made me lose over 800 dollars in security deposit. So yes I am dissatisfied why your service. I finally got my refund of 160 dollars after dealing with him for over 3 months.
  
  Ohh how I regret not trusting those yelp reviews. They have a solid 4 stars on google review which is definitely too high; which also makes me believe that a lot of them are fake reviews. I DO NOT recommend using their service.
  
  If anyone want to see images of the damaged stove or the email thread i will happily provide!
  
  UPDATE: After posting this review the manager emailed me calling me a hypocrite. Great customer service buddy!
  
  Update #2: You did not compensate for the broken stove, you provided a refund please make that very clear.

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