Basics are always available. Staff are not as readily on hand as they could be, and cashiers are often slow moving and unfriendly.
I find that everyone is very helpful and friendly, especially when you walk in the door there is a gentleman that greets you, and you get the warm welcome, I enjoy shopping there, they make you feel like part of the family 😃
Plenty of options to choose from no matter what the project is.
Shelves are usually stocked and help us never too far away.
Seasonal items are changed out timely and readily available.
Great deals no matter what you are looking for.
Very rude salespeople in the furniture department. I went in to buy two recliners and was going to buy a rug, spending a large amount of money. The sales lady comes back and tells me they only ordered brown in the chairs I like and not the grey. The brown are on sale but since she has to order the grey (as she has for several customers she says) it will be full price and she won't do it on sale. I drove from out of town and the way she addressed the issue was appalling, won't be back and left my entire purchase. I'll shop elsewhere.
Excellent customer service, in the store and in the yard. Keeps us coming back every time. If they ever dont have what your looking for they are not shy to direct you as to where to find it.
Friendly, experienced staff, but prices are on the high side.
I went in to buy a pack of gum then the casier offered to pay for me. So I grabbed 5 2x4s 2 cans of paint and a kit Kat. Good thing he was a man of his word he paid all $300 dollars of it
Deplorable service, no one in store appears to know the most basic of questions & ever so thankful that BC's stores don't follow St. Thomas's mode of operation. Only hardware store in town, so perhaps explains bad, unfriendly attitude from mature associates. Thankfully young cashiers far more friendly, helpful & welcoming.
Turk is my man. You need anything ask for him. Love him
My husband Randy Kellogg and I were distraught after purchasing a beautiful laminate floor only to notice after laying some of it that it had a defect. Home hardware righted this wrong and were very accommodating. We then were shipped more boxes to finish our job only to encounter the same problem. Again they went above and beyond to help us. We give them 5 stars because they righted the wrong immediately and were genuinely disturbed that we had to go they so much trouble. Bravo to the staff especially Steve in flooring. Thank you.
Everyone's always very happy and helpful.
Excellent staff and great local prices for both contractors and do it yourself type people . Plus a good selection of home and garden products
Friendly, helpful staff. Great selection of materials and products.
Have no problem with home hard ware reasonable prices.
I bought a chair from Home Hardware, much to my regret, it wasn't very long before the fabric began to disintegrate. Now I have to pay someone to dispose of it. I'm not sure if the material is toxic or not. This is another example of Home Hardwares business plan of high prices and low quality.