Terrible service at this spa. Estheticians didn't know what they were doing at all
At my recent appointment the customer service was horrible. I use to like it here, it is not fancy. I use to like one of the woman who worked here, Katie. I bought a package that was for 5 treaments. Unfortunatly Katie is not working there any more. The last time I was there the estetician started arguing with me half way through my appointment as to what package included. She said the other woman who had seen me before had made a mistake. When I asked to speak to the manager, she called someone who told me she could not help me because she was off. I told her it was Alinha's job to check my package before my appointment not half way through my appointment. While I was there someone else showed up for an appointmentn she was turned away because there was no other staff. Alinha said the customer must have made a mistake. What ever happened to the customer is right! The irony was it was probably the best massage I have ever had there. I will not return to this place.
it was my first experience at Caesar Spa. I the "Feel the Warmth" package which consists of Radiance Facial Mask (20min) and Japanese Hot Stone Therapy (60min). Helen was my message therapist. The massage was an unbelievable relaxing experience. The mask was very refreshing and definitely noticed the skin clarity. The place is small but it doesn't affect your experience there. The staff are very friendly and courteous. I look forward to my next visit.