Fully Managed by TELUS Business Calgary

Location :

1550 5 St SW Suite #300, Calgary, AB T2R 1K3
Added by Jopie, at 14 September 2016

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• Michael B

  27 October 2022

  This is the worst customer service I've ever experienced. Don't waste any of your time with them. Here's why:
  1. Problems don't seem to be fixed. The same problems continue over and over again.
  2. You don't have the ability to call someone with an issue. They randomly call you back, whenever they feel like it, after you create a ticket. Sometimes you wait half a day. Other times you wait 2 days. They call randomly and if you don't pick up, you have to email them to ask them to call you back; which again they do whenever they feel like it.
  3. When they do call you, you often get hung up on (even though they called you). Just now, I waited 1.5 days for a call. I got a call at 2pm but was away from my desk. I had to email them to call me back. They called around 4:30 (again no notice). When the service rep called, he immediately put me on hold (didn't tell me he was doing that) and after waiting 15 minutes he just hung up.

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• Aaron Santiago

  23 March 2022

  We signed up with TWT originally based on customer reviews. We were promised great service and customer support. Shortly after TWT was acquired by Fully Managed and it seems like our account fell through the cracks. We were stuck in a 3 year service agreement and had no way to change providers. We were left behind during the merger and as a startup we received little support on what policies were, how to submit tickets and got left in the shuffle. We were later assigned an amazing account manager but no matter how much he tried the rest of the company couldn't get their act together to meet our needs. If it wasn't for Tom, our account manager I would have given them a 1 star.

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• Vince Fowler

  01 November 2017

  UPDATE: Nov 1, 2017
  I continue to work with TWT Group and continue to be impressed with their efforts to treat every customer like they are their only customer. Thus the loyalty I and many others have for TWT Group. #justsaying
  
  FIRST REVIEW
  
  IT is an industry that isn't short of options - much like trades, it's an easy business to get into. A computer, an internet connection, some tech applications and you're in business. I think one needs to be careful who they choose to work with - things like up-time of our tech, applications and software are important, but so is an effective working relationship, something the team at TWT is great at.
  
  I met Shawn Freeman and TWT Group about four years ago. Our needs aren't extensive - our company is a two man operation. TWT Group has treated us really well. Where some companies ignore their smallest customers, TWT Group has a way of making us feel like one of their biggest and most valued.
  
  Over the year's I've had the pleasure of meeting a number of their staff - all very personable and willing to solve my random problem. I really appreciate their willingness to find a solution.
  
  So yes, we're very happy with TWT Group and we confidently refer them to our own clients and connections.
  
  I wouldn't hesitate to reach out to them.

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• Joshuasheldonmann

  05 May 2017

  Our company has recently switched to TWT Group for our tech support needs and so far the experience has been extremely positive. TWT has responded to emergency IT issues quickly and effectively. Would recommend TWT for those that need support but can not justify in house IT staffing.

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• Dogma Training

  21 September 2016

  My business just started working with TWT and we have been extremely impressed so far. We have used other companies to help manage our IT services and continued to face challenges and slow service. TWT Group has gone above and beyond and has already resolved issues that have been ongoing for years. They provide excellent customer service and have affordable solutions designed to address your unique business requirements. We look forward to many more years of work with TWT!

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