after my daughters had initially discussed their travel plans with Flight centre i went there alone the next day and paid for the tickets. I also subsequently went alone and purchased travel insurance for them and no questions were asked about whether I am authorized to deal on behalf of my daughters. Subsequently when I went there to get a copy of the invoice for a changed travel plan ( to submit an insurance claim) on privacy grounds they refused to provide the information. If they are receiving money they do not have privacy issues!!!
Not impressed at all. Reason: I had to cancel 2 Air Canada flights earlier this August.
Jayme at Flight Centre emailed me regarding cancellation and told me Flight Centre was able to roll it into an Air Canada credit ( minus approx. $100 per ticket which would equal about a $575.00 credit).
I talked with her on phone to ask details about this credit also.
I was happy with that until today when my wife proceeded to book an air Canada flight with Flight Centre
Today my $500 plus credit is only $200.00 total. I don't like being lied to.
Wont be using flight centre in future and I will tell others.
Walked in there twice and was ignored by 3 reps the first time and 2 the next. Not impressed.
Booked with Parm, helped me find what I was looking for on a cruise line I hadn't considered, had an amazing vacation couldn't be happier highly recommend.
Don't book with Jaz Grewal I booked a flight in sept for a trip in feb. My return plane was changed months ago according to delta airlines when I called Day before to confirm my seating. The paper work that I was given a week before my trip showed the plane that doesn't exist good thing I called delta!
Not impressed, leaving for California in a week, and just found out today my car rental is only for 4 days and not 5. When I booked my trip on Black Friday in the office with a travel agent, I was only going to book a rental car for 2 or 3 days but was told it was cheaper to book it for 5 days! I thought that was great, so have planned the trip accordingly. Got my paperwork today and noticed that the car rental only showed 4 days, when I called the center, all I got was a "Sorry, the paperwork shows 4 days". So if you are going to book here, make sure you go through the paperwork with a fine tooth comb before you sign anything! Won't have my business again.
Dont book with this establishment, terrible experience, multiple employees were to incompetent to do there job. Because of their mistakes i was unable to go on my trip, no refund or credit! Horrible customer service, never again will i ever use any flight centre because of this branch.
My experience there with the Agent Tracey Murray was a very positive one, she was an active listener and very helpful in all aspects regarding my son travel concerns, I didnt feel rush even the center was busy. I will definetly talk about her services to all my clients and friends. I lefth the agency happy and satisfy.
Thank you Tracey,
youre customer service is excellent.