We are very Impressed with Chin’s Heating & Cooling. They installed a new furnace for us in a very tight space. The were quick, clean & reasonable.
Arrived on time, respectful of our home & followed Covid Safety Protocol.
Highly Recommend for no hassle, reliable service at a Reasonable price!
I have my furnace, AC and water tank replaced all in one go. One reason I decided to go with Chin's is Matthew is such a responsive guy. Sifu Chow also gave me advice on what I could/could not do. They also accommodated my schedule to have the work done in 2 days as scheduled. My area is small but they still managed to squeeze in the 3rd vent pipe after lots of extra effort, much appreciated. I would not hesitate to recommend Chin's to other people.
Mr Chow is very professional and helpful. Literally, he has made my day when I called him last Friday during heat wave. He quoted me a good price even when the demands were extremely high during the week. He promised to come at 2 pm and showed up early to install the new AC Unit. It is top notch good brand American Standard 2.5 Tonne. Reliable and professional vendor, I would highly recommend to my friends and family.
Here’s what happened and I don’t leave bad reviews often.
My Ac wasn’t blowing cold air and that too during this heatwave. I’ve been sleeping in this heat for 2 days now so I needed immediate help. I was at work when I called this company at around 9am and Spoke with Matthew (the son). I explained all the problems. I told them I live in a townhouse and gave them the address. He said Chin (the father) would come at 11:30am and take a look. I said in that case I’m gonna leave work early around 11am. My shift is done at 6pm and get paid by the hour. So I’m losing 7 hours of paid work. I decided that’s fine since my Ac needs to be fixed ASAP. When I got home at 11:30 I got a call from Matthew that Chin was at the address and had trouble finding the house. I went out at the parking lot and didn’t find him. He called me again and then said Chin said he does not do ductless AC and left. All I got was a sorry from Matthew. Really? Is this how you treat your clients? First of all I told Matthew am leaving work early just so They can at the very least take a look at what the problem was. Chin did not even see me in person to tell me he does not do ductless. Secondly IT WAS NOT DUCTLESS AC. I had another brilliant HVAC guy come explain it wasn’t ductless and even install a brand new Ac unit.
Extremely unprofessional!
The installers were very thorough to make sure everything is brought up to code (The installation of my old water heater was done by a big water heater rental company).
They were very respectful of my house, and made sure nothing gets damaged. There wasn't a single bootprint on my floor after they left.
I got the Johnwood commercial grade water heater installed, which has been working great and I expect it to do so for a long time.