About
Location :
Added by Jopie, at 01 January 2020
Opening Hours
- Monday 10:00 - 18:00
- Tuesday 10:00 - 18:00
- Wednesday 10:00 - 18:00
- Thursday 10:00 - 18:00
- Friday 10:00 - 18:00
- Saturday 10:00 - 18:00
- Sunday 11:00 - 17:00
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20 Reviews
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01 January 1970
So just left this store with 2 iPhones that were told they were garbage in just 5 minutes! 1 iPhone 5s and 1 iPhone 5SE both within 1 month stopped searching the “network”. I already troubleshooted with Apple Software and was told it was a “hardware” issue that I was supposed to now go to the store for a hardware check. Hardware check included the CSR simply typing in the model# & telling me in less than a minute -“there is nothing we can do, it’s not fixable”. Understandably the phones are both over the one year warranty,however, Apple being the “best” apparently on the market, I expected something. The manager confirmed they are not fixable(in other words, too bad so sad-bye bye)That’s it-two phones, $1500 gone. Not very friendly service either. And in case no one noticed, they don’t even respond to peoples reviews on here, that says a lot.
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01 January 1970
Worst experience ever tgey lied to me several times after i drove over an hour to get my sons i pad fixed i was told on the phone by apple the 1800myapple that tmi shouldnt have a problem with them exchanging it but they told me i needed to call applw back to get a code so i did i go back into the store they helpoed several people after me while i was on the phone with apple and theh ignored me after i asked for help i sat for close to 30 minutes and i had to ask for a manger and they still lied to them that they never told me to call them then they still wouldnt talk to me and the apple person called me lier like 6 times and they still wouldnt help me so disappointed in this service never again.
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01 January 1970
I went to the Apple Store in Mapleview this morning around 10:45am. I did not have an appointment, but as soon as I entered the store a young man asked if I needed help. I told him that I was here to see if they could fix my son's phone - unable to charge because the adapter would not stay secure in the slot. The gentleman knew what the issue was & fixed the problem in a matter of a couple of minutes. I should have got his name so I could mention who it was. Thank you so much for your help!
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01 January 1970
Tell the truth and get another system for triage. 20 to 25 minute wait for appt and then they page you. They paged me and had me wait another 20 or longer for my appointment on hard chair in area. Could have shopped or even browsed there. If they made me wait in apple store instead of on a hard chair I would have been less bored. Assistant after service then sends me to line up to purchase product behind someone buying whole house system. Should be able to buy battery charger accessories with one line up. Have cashiers more obvious or at a desk. You don’t ever feel like your in the right line. It’s confusing and there has to be another way. Have waiting in a store so change your layout and I might buy stuff instead of getting angry. Those chairs might work for grade 1 crowd but not us aging adults. Hence standing and shopping instead of you tethering me to the station you won’t be servicing me for another half hour anyway. Your associates are great and obviously earning their paycheques. This is organization issue. Your staff are excellent.
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01 January 1970
Experienced horrible customer service here. Came for a laptop I purchased during the summer (MacBook 2017 retina 12") laptop went completely lifeless in the middle of being used. Tried to charge it, showed no signs of being charged and actually got extremely hot to the touch. They mentioned it might be a problem with the IO board or flex cable and if not the logic board, pretty hefty problems for a relatively new computer. Now in addition to the 5 day wait for an appointment, count another week or more for them to get the parts they had to order in and the repair! Don't buy this laptop, this company has clearly gone down in quality and customer service with no alternative options or help to the consumer other than this is all they can do! Apple does not stand by their products--this is clearly faulty and any self respecting company would replace.
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01 January 1970
Terrible customer service. Totally wasted my time, after making an appointment to have my battery replaced under a recall. They did nothing but run a diagnostics, for a problem that is already known, and also could have been done remotely. Apple does not consider your time important. After leaving me hanging, they offered to sell me a NEW device so I would not have to wait for my free battery replacement. Again,that was SELL me at full retail. Great plan Apple, make your customers come INTO the store, and then suggest they buy a NEW device, rather than actually do the work they came in for. Apple customer service just sucks, because they don't really consider you important. They are Apple and they do what they like.
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01 January 1970
I had a problem with my phone( receiver not working) I went for a visit, spent more than 2 hours, and went home with a phone that is not working and this is supposed to be my fault, and I am now have yo replace my phone, well I was planning on buying a new Iphone during the summer for their durabilitiy, but now I will rethink it again thanks apple for such an unprofessional unpleasant experiance.
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01 January 1970
Ordered the home pod when they were available to order online for pick up in store, went in and they got it for me right away! Always great service
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01 January 1970
So far I have had good experiences at the Apple Store I have bought Mac book and several iPod nanos and my iPhone , I was there yesterday just to get a new screen saver on and the customer service is always helpful and very friendly
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01 January 1970
Highly efficient process. And although it can take a while to be seen, you don't need to stay in the store or even at the mall. They text you with updates regarding the status your appointment. For example, they can see you earlier, same time or later and choose what best suits your schedule.
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01 January 1970
Well to be fair what did I think of the apple staff at maple view alot cj was very helpful the problem with my experience was all product failure AND a subsequent huge Apple call centre issue in a nutshell 900$ iphone 6 in perfect pristine condition 90 days out of warranty shorted out in the docking port and won't charge its soldered on the board so can't be fixed bad design and apple "couldn't care less call center" refused to help told me to pay to replace my phone myself and then the supervisor HUNG UP ON ME shame on you ROTTEN apple please share this SHAMEFUL story is like 899,000 shares of this story please by the way I'm a lifetime apple user and I had to call applecare from my husband's BLACKBERRY from the apple store! And have just gone out and bought a android phone! And so it begins please share 899,000 times
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01 January 1970
Appt at Genius bar was on time. Quick diagnostic for repair to find out part will take 8 weeks. Option to return in 8 weeks and have repair done at no charge due to length of waiting. I didn't know Apple waived the repair cost if part was expected to be delayed. Nice one Apple!
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01 January 1970
I just want to thank Jack for performing CPR on my lifeless iPad and resurrecting it from the dead. Thank you, I am so very grateful!
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01 January 1970
After spending 2 1/2 hr a the store because I was having problem with my iPhone 7+ that I buy in January so still on the warranty to send me home without doing anything I called AppleCare and the shipping me a new phone the works store you could go to
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01 January 1970
Criminals that broke my 100 percent working iPhone 7 that I brought in for a battery replacement Stay far away from these CLOWNS !
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01 January 1970
I have had no luck on the past here. But when I showed up Saturday morning they got me an appointment in 15mins and phone was being worked on after that. 2 hours later and a new screen phone was looking great. Thank you
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01 January 1970
Staff are very helpful and knowledgeable, had my iPad issue solved . for my iPhone will need another visit as the iOS update didn’t help.
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01 January 1970
Amazing customer service today from Trevor B! Thank you for making my experience so pleasant and for fixing the issue with my Apple Watch! A true team player!! ��
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01 January 1970
The staff at Apple have always been very helpful!
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01 January 1970
Thoughtful sales personnel. Have to return a laptop accessory which doesnt fit the laptop.
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