Rob and his team at Alpha are the place to go if you're looking for a fireplace. They have a wealth of knowledge and are honest, reliable and easy to work with. Rob went above and beyond and exceeded our expectations. We had originally ordered a fireplace from him, but our contractor didn't build the fireplace frame correctly, and we had to cancel the order. Rob was awesome, and helped us find something else that worked. The install was smooth and meticulous. We even had a say in how we wanted the logs to be placed. We are thrilled with our purchase, and our fireplace is definitely a piece that complements our home. We highly recommend Alpha. Thank you for a job well done!
I highly recommend Rob and his team for their attention to detail and exceptional customer service. Rob understood exactly what we wanted and made every effort to ensure our needs were met. Thank you Rob for our beautiful fireplace, we look forward to spending many hours enjoying it.
Overall our recent purchase of a new gas fireplace from Rob was a pleasure from the first phone call to the completed installation. Price was competitive but the key was the timely communication and installation. Thanks to both Rob and James for a job well done.
Delighted to have the new fireplace installed; completed as promised and on budget. Both the effort that Rob and James extended made a positive difference in see this task done so well. Thanks.
Very good experience dealing with Rob.
Tremendous amount of knowledge and very helpful.
We felt so comfortable we bought two gas fireplaces from them.
The install team of James and Al were meticulous and timely with their installations.We highly recommend this company based on our experience with them.
Larry M.
We are the proud owners of a new Valor L2 linear fireplace courtesy of Rob and his team at Alpha. During our home renovations there have been many trying times but Rob did an amazing job providing countless advice and insights into our fireplace decision, including tons of considerations that we would never have thought of. The service at Alpha has set a new bar for me as Rob truly went above and beyond throughout a lengthy home renovation. Thanks again Rob, couldn't have done it without you!
Our gas fireplace is over 20 years old. It has been temperamental since the time we moved in. Al was our service guy. He serviced the fireplace, installed a new switch, re-arranged the "logs" and added attractive embers. Not only does the fire now actually look like a fire, it works consistently, heats better, and with all the wind storms we have had this winter, the pilot light has been blown out only once. And it was no effort to get it going again. We are SO impressed! Thanks Al!
We have used Alpha for installing a new furnace, heat pump, gas heater in a garage, a new gas fireplace and all our yearly maintenance checks. Recently we had a HRV (heat recovery ventilation) unit installed by James and Al. They did a super job and it is working well. Rob is knowledgeable and nice to deal with. Good company to deal with in my opinion.
We visited their showroom in Abbotsford and from the minute we met with Rob we knew this would be the company doing our install. From the first meeting to the final project they were professional and very helpful. They helped with our design and offered many suggestions and contacts in the industry. Thanks for all your work and great pricing. We are beyond happy.
I do not recommend this company. I called them on a service call for my gas fireplace which needs a new gas valve . The serviceman tore my fireplace apart and then told me it would cost $5500 to repair it. He was about to leave it torn apart on my floor. When I complained , he threw the parts back in the firebox like he was angry . He billed me $150 for providing an outrageous repair estimate . I can hardly believe I paid him, but I wanted him out !!