De très bonne voiture, mais il pourrait donner un peut plus d'explication
We had car trouble while in Quebec City and brought the car to the Alamo at the Airport. The staff were friendly and provided us with an exchange vehicle with no hassle. Good job Alamo.
Inneficient. Booked via AirMiles but got surprised charged because a small difference in time of drop-off.. Return was excruciating as someone else made a mistake apparently returning the car while we were still using it. unsettling experience with staff who give us attitude when we were concerned on possible future charge. Bad experience. Not sure I'll use this company again in Quebec.
Horrible service.
This is actually a review for National, but I believe the location and the employees are the same. This past week, during what was supposed to be a short vacation in Quebec, my family suffered a medical emergency that required the rental of a van. Because the rental was international one-way, there were numerous complications, especially regarding payment.
Through this difficult ordeal, Adriana and Angelique (apologies if I've spelled your names incorrectly or left anyone out) were incredibly helpful, diligent, and compassionate. They spent significant time researching various options for us, as well as calling the destination National location to ensure that the rental would go smoothly. Without their help things would've been much more difficult for us, and I and my entire family are grateful for their assistance.