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Added by Jopie, at 24 December 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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8 Reviews
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20 October 2017
We are two retired pensioners. We normally stay at 5 star all inclusive beach resorts. We’ve been to Bankso during winter months only. We chucked caution to the wind, and decided to give this place a whirl during September. We were not disappointed.
We stayed in a 3 bedroom apartment in C Block (even though there was just the two of us). The apartment is significantly bigger than anything we’ve experienced at beach resorts. Granted, it’s not 5 stars, but it’s comfortable. This apartment had a ground floor twin room, a queen sized en-suite and twin room on the first floor. We paid £370 a week which was discounted as we stayed 3 weeks. We only used two of the bedrooms when we stayed. They were comfortable beds. There is no bath in this apartment. This was a blessing rather than a curse as we prefer showering. Might prove a problem for some, so would recommend enquiring before booking. The kitchen was small and we didn’t have a dining table, I expect this type of apartment is designed making the basics. It had a two ring hot plate, microwave, toaster, and kettle. It had ample cooking utensils. It also had a fridge and small fridge freezer. We used the kitchen for one or two meals on our visit and ate at the coffee table and sofa. This was fine for us. We also had the balcony to sit out and eat. This had a table and chairs. Again, a lot bigger than some of the beach resorts we’ve stayed.
Reception was well staffed when we were here. My only compliant, probably due to time of year we stayed, was the pool and spa facilities were closed for just over a week. There are plenty of other Spas in Bankso so wasn’t a problem. We had a few niggles with our apartment that were all resolved within 24hrs of notifying reception. The manager even came to ask if everything had been resolved to our satisfaction. Which it had. Thought that was a nice.
The 2nd week we were there it was very busy. Probably fully booked as no tables available at restaurant. I believe this was due to National holidays. Would recommend booking ahead during busy times. There are lots of restaurants nearby. If you walk into the village (20 minutes) - there are many very affordable (pensioner affordable) places to eat and drink. Paid £1.30 for 500ml of beer and about £3 for a meal.
WiFi isn’t that great in the apartment but we used it sparingly. The apartment does have a TV but we didn’t really use it.
I imagine this would be a fantastic place for skiing as it’s close to the gondola. For the village it’s a good 20 minute walk downhill and a then you have the uphill to contend with on the way back. We got a taxi. Again affordable.
Did I enjoy my time here in Bankso in September? Yes. Would I come to Winslow Infinity Spa again? Yes without doubt. It’s a very reasonably priced 3 star apartment. Are there areas they could improve on? Yes, there is always room for improvement. Things I would do differently:
1. Modernisation in parts although I believe this is a new building. Some of decor looked dated by normal British standards.
2. WiFi needs to be strengthened.
3. Room service would be nice as limited cooking facilities in our apartment.
4. Pre-warning if Spa is out of order.
Any problems we had were swiftly resolved.
For an establishment of its type - a 3 star apartment/hotel then there isn’t much to complain about. The value we got for the apartment certainly sweetened the deal.response / report this review -
11 September 2017
The rooms were great, large,clean,towels and toiletiers were provided,wifi was very good,the kitchen had everything in it,very good spa, the food in the restaurant was fresh and tasty, compliments to the chef. The staff could be more friendly, the receptionist was ok,staff in the restaurant could smile once in a while, the lifeguard wasn't professional people were jumping into the pool and he didn't bother to stop them even though jumping wasn't allowed.
The hotel deserves 5 stars but because of the staff I'll give you 4.
However we liked it and we will choose the hotel again.response / report this review -
18 August 2017
Wonderful apart-hotel near to center of Bansko ski area, ski lift, restaurants, the Pirin National Park entrance etc.
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07 April 2017
Good value for money
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17 March 2017
Room service is good.
Breakfast not so goodresponse / report this review -
14 March 2017
You get exactly what it says on the tin! The apartment was basic, but had everything we needed and was cleaned daily. There was plenty of hot water and it easily controlled heating. The spa is welcome at the end of the day - it could be cleaner, and would benefit from more regular maintenance. A great location - it has a shuttle service but we enjoyed the walk each day. Reception staff are very helpful. I'd book here again.
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07 March 2017
Good accommodation with basic rooms but a fantastic spa and pool. Close to shops and the Gondola.
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31 December 2016
We arrived not knowing quite what to expect having read many reviews across the internet. This is a basic apartment hotel and as such its absolutely fine. The rooms are basically furnished but none than adequate for a ski break as you only need to sleep and make basic food yourself. The breakfast is typical eastern European but something for everyone to eat. The bar is great and the staff are generally very welcoming despite many having only basic English (can't complain as I don't speak any Bulgarian at all!). Reception is only open during the day and is manned by security overnight however no problems at all. Everywhere is clean and tidy and the pool is well looked after. Would recommend.
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