About
Location :
Added by Jopie, at 10 January 2017
Opening Hours
- Monday 8:30 AM – 6:00 PM
- Tuesday 8:30 AM – 6:00 PM
- Wednesday 8:30 AM – 6:00 PM
- Thursday 8:30 AM – 6:00 PM
- Friday 8:30 AM – 6:00 PM
- Saturday 8:30 AM – 5:00 PM
- Sunday Closed
Gallery
Add missing information
13 Reviews
-
08 December 2017
A heartfelt thank you to Sonia and the incredible team at Werribee Jeep. From the moment we called in search of our dream car the customer service has been beyond expectations, Sonia you're just amazing.Thank you again for the kindness and assistance you all provided throughout this experience. We are so grateful for our gorgeous new car!
response / report this review -
03 December 2017
This will be my last time to do the vechile service at jeep dealer ship. I sent my Grand Cherokee 2014 to do the 60k service. The staff first handled our service business was Duncan who was friendly and kind. Then when I was collecting the vechile, the staff named Tony had a really poor atitude as soom as the service payment completed. Only with a minor damage on the right tailight cover will charge me more than $1500 to replace all other good taillights. And Tony ask me to find the parts online by myself if I could get it anywhere cheaper, I mean, come on is that really the way how you guys talk to your old customers as all the previous serivices are done at your place. Then I wondered what is the whole purpose of sending my car to do the service if I as a customer have to find the parts by myself? This was not the only time, several disappointment I had on pervious services that I would not mention such as the vechile keep pulling left on a flat road never been fixed since the first service as I constantly asked they to make a fix on that issue. I would not recommend to send cars to the dealership to do the services.
response / report this review -
01 December 2017
I recently purchased a new car from Werribee Jeep. I cannot express how grateful i am with the amazing customer service provided by the team, specifically Sonia, Mari and Hanh. I was always kept in the loop with regards to the pre-purchase activities of the car and the team were always happy to take my calls/answer any questions/concerns i had.
response / report this review -
16 November 2017
I'm really overwhelmed with the service and care taken through-out the whole purchasing process. Please give them a visit get a feel of the fantastic staff ready to help you. All the reviews are really positive and I know why. Definitely a business I'd recommend!
response / report this review -
02 October 2017
After 3 years since I bought my Jeep Compass, which im happy with, we came back just to have a look for a car for my husband. After visiting couple of local car dealers again we found a great deal and excellent customer Service. Thank you Jimmy Tuna and Paul. We are very happy
response / report this review -
28 September 2017
Had a great experience with this dealership and with the car sales person Jimmy Tuna who went out of his way to make things easy! He even delivered the car home after his work!! Thanks! Love the Holden Cruze I bought too!
response / report this review -
02 August 2017
Having recently just picked up my Isuzu D-Max last Wednesday, one month ahead of the original delivery date, the salesman Jimmy Tuna was very helpful, he kept me constantly informed about the progress of my car delivery. He was very helpful and went above and beyond to accommodate my requests, expedite my delivery and ensure that i was happy with the service. There should be more salesmen like Jimmy, he even came in on his day off to suit me for the handover of the new car. 10/10 for Jimmy.
response / report this review -
27 July 2017
Excellent customer service from Jimmy Tuna. Thanks Jimmy for his extra effort to deliver the car to me after business hours. Jimmy's hospitality gave me an impressive experience at Werribee Jeep.
Highly recommend Werribee Jeep to my family and friends because of Jimmy 's customers service. I wish him all the best.response / report this review -
27 July 2017
Excellent service from Jimmy Tuna. He made the buying process extremely pleasurable, and was really easy to deal with. Whenever I had a question I would text or call him and he would respond within minutes Wouldn't hesitate recommending him to anyone. He even gave me a call yesterday to ask how the jeep was going and if I had any questions. Legend!
response / report this review -
06 May 2017
Thanks Jimmy !! Thanks for being so patient. Your great assistance has helped us a lot so we can get our dream car. Will recommend you and Werribee Jeep to others.
response / report this review -
01 May 2017
Had a excellent service at Jeep Werribe thanks to Jimmy Tuna. Don't hesitate to look for him if you ever visit the sales office.
response / report this review -
16 March 2017
PLEASE PROSPECTIVE JEEP BUYERS, READ MY COMMENTS BELOW BEFORE YOU DECIDE TO BUY ANY JEEP PRODUCTS, THEY HAVE TREATED MY LIKE S**T AND THEY WILL NOT TREAT YOU ANY DIFFERENCE.
Just avoid Jeep at any cost. I bought mine on 27 of November and it broke down on 22 of December. It's been more than 2 weeks . They haven't fixed it so far. It is just a LEMON. 🍋 🍋 BUY YOUR 🍋 FROM THIS DEALERSHIP. BURN YOUR MONEY instead of buying Jeep. Sean (MD) refused to return my money and told me that , I don't have any other option and I have to wait till they fix it. They were very nice, when I bought JEEP 🚙 FROM THEM. SINCE it is broken down . There tone has changed completely. I have been duped and I bought a LEMON. plz do yourself a favour, avoid this dealership and avoid Jeep.
This car broke down when my wife reversing. So it can happen with anybody.
16/1/17
Hi Melissa,
Yes I have received only one call from you guys and like everyone else , I do work full time so that I can pay off this Lemon.
It's just less than month now and Jeep Dealership still unable to fix it. I just want my money back.
PLZ AVOID JEEP. Buy your lemons from Coles not from JEEP.
27/01/2017
As of today ,27 ofJan 2017 , still no update of my car. It's been more than a month and Jeep dealership is unable to fix JEEP CHEROKEE. I have suffered already, if you are reading this review. Plz do not think about JEEP at all, unless you like to suffer.
I have paid two monthly payments for nothing.
Please avoid JEEP and this dealership.
Until next time.
08/02/2016
I picked up 2016 Jeep Cherokee rego ***** picked up on 29 nov 2016
and it broke down on 22 of December 2016, while my wife was parking this card in car park, while my 2 year old daughter was with her. I rang JEEP roadside assist three times in two days to fix same problem. They jump start the car and asked me to drive it to nearest JEEP dealership.
Since than, this car is at Jeep Berwick for servicing and meanwhile I spoke with Jo Harper GM of JEEP/Werribee and 4 of JEEP'S consultants and most recently I spoke with Jason today on 08/02/2017, he is the first person who took me seriously and advised to write a complaint email.
NOT A SINGLE PERSON IN JEEP CUSTOMER SERVICE TRAINED PROPERlY TO HANDLE COMPLAINTS.
Just to inform you, I am not happy to pick up this vehicle again. I would like you to buy back this vehicle OR give me my money back with compensation as this is not a car this is just a piece of junk.
Your customer service is shocking , I have contacted you guys so many times , All I got from you is JUST AN ASSURANCE THAT someone from customer resolution team will contact ME. But as of today, I have not received single call from the Customer resolution team.
I was expecting to explore this country with this car, Now I am afraid of going to work even, As this car might broke down any time now.
I Need this to be resolved as soon as possible as I am not picking up this car at all.
ABOVE MENTIONED EMAIL I HAVE WRITTEN TO THE JEEP CUSTOMER SERVICE
17/2/2017
I picked up car from dealership on 15/2/17 and YES IT BROKE DOWN AGAIN. AFTER TWO MONTHS. THEY WITH JEEP BERWICK. IT BROKE DOWN AGAIN. EVEN GOD CANNOT HELP ME.response / report this review -
17 January 2017
Dealt with Mark and Hanh in finance and made the finance easy and smooth process. Also dealt with Milan and he also made the process easy! Highly recommended!
response / report this review
