Name: The Good Guys Brighton
Address: 681 Nepean Hwy, Brighton VIC 3186, Australia, AU
Telephone: +61 3 8591 1100

The Good Guys Brighton is a general contractor, located at 681 Nepean Hwy, Brighton VIC 3186, Australia. They can be contacted via phone at +61 3 8591 1100, visit their website www.thegoodguys.com.au for more detailed information.

Location :

681 Nepean Hwy, Brighton VIC 3186

Contacts :

Added by Jopie, at 29 January 2017

Monday 9:00 AM – 5:30 PM
Tuesday 9:00 AM – 5:30 PM
Wednesday 9:00 AM – 5:30 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 9:00 PM
Saturday 9:00 AM – 5:30 PM
Sunday 10:00 AM – 5:00 PM

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Jonathon Masters

15 December 2017

Hi Good Guys Brighton
You really need to urgently deal with your receptionists/phone operators. What's going on down there? 3 times over the last week I have called and been put on hold, generally about 8 minutes each time, disconnected a few times. It is just plain embarrassing.
I just tried to call to give you this feedback but got disconnected, after being left hanging for about 10 minutes listening to your inane on hold music.
Mary Buchanan

09 December 2017

We made a number of big purchase today following a move from interstate.
The staff we dealt with - Daniel, Tamsin and Kyle - were simply fantastic. Their service was 1st class; they knew their products, they were definitive with their advice and they were pleasant and obliging.
Daniel particularly who coordinated our sale was fantastic to deal with.
The Good Guys at Brighton are good guys and gals!!!!
Christine

02 December 2017

We just went to Good Guys and have to say we are so extremely impressed by the customer service. Manager Zaib is incredible, really understood our situation and was kind and easy to deal with. Really went above and beyond and look forward to our future purchases here. Professional and prompt. Just terrific!
Anthony Stevens

30 November 2017

The worst customer service in history! Called on hold last week for 15minutes, no call back for over 2 days. Visited store in hopes to buy a fridge, nobody would serve me despite being suited up and ready to buy. Went to customer service who couldn’t even get someone to come and help me. Zero care factor, zero dollars spent here. Train and hire some staff good guys!
Gary Levin

27 November 2017

Stood around for 25 minutes waiting for service or at least to be acknowledged. Very under staffed. Same story for last three visits, shame as as have shopped here for a number of years and had got great service and prices.
Tony Richter

12 October 2017

Great pricespicking stuff up can be a nightmare however so don't expect a grab and run scenario.there is a whole process they go through which is a bit convoluted
The S Files

25 September 2017

I called to get some answers for my Dyson vac being broken. Call Transfer not the issue. Got speedy answers satisfactorily.
Maggie Lemmon

15 August 2017

Products range is fine. Talked with two staffs, one of them is fine, the other is very impatient and a little bit rude. Have to wait long for help. Not gonna come again.
Marc Hobson

23 May 2017

( I'LL BE BACK) I purchased a cordless phone yesterday from Brighton Good Guys. A young man Jordan served me. I have not had an experience like this for many years. Jordan was friendly, precise and asked many questions before offering any advise. Jordan was patient and had an amazing knowledge of all of the products in the range. He explained to me how each technology worked and the benefits of each style. He did not push me into a product that I didn't want, to the contrary he lead me to the product that suited my needs. I'm so impressed with him and his approach I will always find him and purchase anything the Good Guys sell. Well done Jordan. Cheers Marc "Let the good guys win"
Tomek Chan

10 May 2017

I bought a GVA fridge from the good guys about 3 years ago. It broke down completely and no longer works so I came in last weekend to buy a new fridge. With no intention to even bring up the old fridge that I had bought from the good guys in Brighton. I was lucky enough to be served by the store manager, who questioned why I was buying a new fridge. When I had explained my situation and how I bought a brand new fridge from them a few years ago, Rainer (I believe his name was?) went above and beyond to remedy the situation. Myself and my partner are extremely satisfied with the service received. I will definitely be recommending this store to others and shop here in the near future. - Thomas
Jay Chhibber

11 April 2017

Went in last night looking for a coil heater gir my disabled Ma. Wanted some advice on the products first. Waited 45 minutes in that area trying to get sales attention. Nil as they walked past by me. A guy sitting at a desk phone near washing machines was on a personal call the whole time. I tried to get his attention and he kept talking on the phone about weekend/Easter stuff. Then when I asked him a question he seemed disinterested and said it wasn't his department.
On old man then assisted but wouldn't take off even a dollar for cash. Apparently the Good Guys is s JBHi partner and the service now is nil.
Hopefully the internet and not a purpose buy will keep me away from this branch.
Previously when you could get discount for cash the staff were excellent. Prob then on Commission. Now prob on wages zero care factor for the customer. Note if a customer is in their store, they have money and are prepared to buy. Hint hint!
Katrina Ashton

28 March 2017

Fantastic service by Charles in the white goods section. Extremely helpful and really knowledgeable. Would definitely return.
Andrew Di Pietro

09 March 2017

SUPPORT THE SMALL GUYS THEY NEED YOUR BUSINESS MORE.
I contacted two stores including Brighton regarding a $3800 fridge.
They would not drop $1 off unless I took my time to find a better price else where.
Today I went to JB HI FI up the road got my fridge for $3150 and spent a further $4090 after receiving a combined discount of almost $2300.
I have spent over $40,000 at this good guys store in the past as a consumer and as a builder and NEVER AGAIN WILL THEY SEE A CENT OF MY MONEY.
You think that now that you have market share that you can neglect your customers? Think again.
They claim that they are offering goods at cost however they don't want to mention the millions of dollars they receive in annual rebates from their distribution parent company and suppliers.

Anti competitive, greedy, un Australian. Shame on you.
Vivian Wong

03 March 2017

Very similar to the experience another customer had we also took a computer up to the counter to pay,after walking around the store for 20 minutes without one salesperson greeting,approaching or even wanted to make eye contact with us. We were also asked what surname was attached to the docket and obviously there was none as none of the staff approached us. The cashier lady was so grumpy about it. The management team should really improve their training if their staff are allowed to be chit-chatting during working hours and completely oblivious to their customers. It was a horrible experience! This happened 26/2/17 at 4pm.
Mike Woods

05 February 2017

We came to get information and purchase appliances for our new house. We were served by Steve who couldn't have helped any more! His knowledge was expert level, from washing machines to fridges to hair dryers to irons. We will definitely come back here next time. He was kind and patient and a pleasure to deal with. Thanks Steve!