Went to Belmont store today and left without purchasing what I wanted.
Stood around for fifteen to twenty minutes whilst the guy at the refrigeration section just looked at me. He had no direct customers and all he done was call for back up which never came and still he just stood at his counter some five to ten metres from me.Generally every other time this is a good store but today was below standard.I suppose the item I wanted to buy was not expensive enough.
Went to Midland store first and got rude, unhelpful service from a check out lady so went to Belmont and got great service. We will not be going to Midland store again. But Belmont store we definitely will. Very satisfied with the Belmont store.
Went in to browse was approached to see if we needed help, but not so much that it was annoying.
Very good service . Honorable prices . A wealth of knowledge .
Very helpful and professional. Greeted with a ☺
Terrible!! The salesperson shouted at us because we decided to cancel their "gold service" warranty! He said he was doing the right thing for us and we were not doing the same thing??? He was raising his voice and kept asking how could we not doing the right thing. My husband and I wondered what have we done wrong to deserve such a 'GOOD ' customer service!! Though we still bought the fridge there as we have put down a deposit but will never go back there again and will tell my friends should never go near this particular 'The Good Guys'!! What a shame !!
Very nice staff. They didnt have what i wanted in stock (it was a clearance item) so she told me what stores had it and how many were in stock in the other stores.
Exceptional customer service in assisting with product purchases as well as being helpful in resolving issues. Have only good things to say about the Good Guys Belmont.
Great customer service and product range. Lowest prices too.
Great staff. Great range of products. Make sure to research before as they will price match other Australian stores
Rude, inpatient, condescending and insulting frontline staff. Manager also didn't seem to care either. Poor customer service all around when assistance with locating a receipt as proof of purchase was needed. Left waiting on phone, then disconnected. Pointless recording my personal details at the time if the sale if invoice cannot be located. Useless computer systems or staff competency in their use, likely the latter. This meant I had to search through my own bank statements to pinpoint an exact date of the transaction. I wish I had more hands to give their customer service extra thumbs down 👎👎👎👎👎👎👎 Very much unlike other good guys stores, that actually deserve the business name.
Very rude staff front desk and sales staff. lying about a cash back offer then refusing to make good on what they said. Then acting like i am being unreasonable for wanting the cash back offer what they said i will get. Completely different story for the manager he was great, very friendly and wanting to help five stars for him.