Name: Telstra Shop Woden
Address: 112/8 Keltie St, Phillip ACT 2606, Australia, AU
Telephone: +61 2 6245 0000

Telstra Shop Woden is a store, located at 112/8 Keltie St, Phillip ACT 2606, Australia. They can be contacted via phone at +61 2 6245 0000, visit their website www.telstra.com.au for more detailed information.

Location :

112/8 Keltie St, Phillip ACT 2606

Contacts :

Added by Jopie, at 07 November 2016

Monday 9:00 AM – 5:30 PM
Tuesday 9:00 AM – 5:30 PM
Wednesday 9:00 AM – 5:30 PM
Thursday 9:00 AM – 5:30 PM
Friday 9:00 AM – 9:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday 10:00 AM – 4:00 PM

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Renny Willins

08 October 2017

Fantastic service. I had just had an APPALLING experience with the Telstra shop at Tuggeranong (see my review of them) and so my faith in Telstra was rock bottom when I walked in the Woden store.
Telstra Business (I was a business customer at the time) had suggested I go to another outlet in order to move my account over to private, and so my next nearest choice was the Woden store.
Without any fuss Joseph took charge of the situation and was able to fix the issue I had, an issue that had seen the Tuggeranong staff and manager flapping around like a dying halibut on red hot pavement.
Now it didn’t go smoothly but Joseph and the team were with me all the way. Took my phone calls, promptly responded to my emails and always made me feel they were in my corner and there to help.
It’s worth noting here that I had been a customer of the Tuggeranong store for over three years and they couldn’t have cared if my issue was solved or not but Woden got it done.
Sumit Bhandari

15 September 2017

Worst customer experience and the rudest/ dumbest service reps. If I pay $150 per month for a mobile plan than I should receive the service quality at least as good as Optus or Vodafone if not better.
Mit Kooc

20 June 2017

So helpful and nice when buying two new Samsung phones with Telstra plans. One phone ended up being a dud after 10 months. Sent phone away and warranty refused. Called Woden phone number several times to get some more information, and staff always too busy to take my call. Girls that took my call promised to have one of the staff from Woden call me back so I could ask a couple simple questions that would help me make a decision. But I never received calls back as promised. Girls on the phone just got their back up when I expressed my frustration. Once they have your money and you are locked in a contract, these people really don't care.
O G

11 June 2017

THE BEST PHONE SHOP EVER!!!
Had lots of phones etc.. always been a protracted drama of incompetence.
Not this time. Toby is a God.
Amen to that.
Amber Forward

05 May 2017

The worst service I have ever received - went back twice in the space of a day because I was misinformed the first time, and then the second time I was given a number to call (after waiting around for someone to figure out what was wrong with my SIM card for 40 minutes). Called the number and it didn't even exist. I did some more research online, their website says that they can do everything I was asking for. If possible I would give this place less than 1 star, my time was wasted, the staff member was rude and my SIM card issues were in no way resolved - in fact I think I left with more problems and questions than when I went in.
Ben Cruse

12 April 2017

Worst customer service ever.
I went into the telstra store on 3 March 2017 and the sales representative who helped me add a new galaxy tab s pro couldn't have been more helpful . great service.

However I had to ho back in on 4 March to reactivate my new sim card and the guy who served me had an attitude the minite he saw me walk up to the counter. I was with him for 15 minutes and he spoke 5 words the whole time I was with him. He looked more like he was going to spit in my face then talk to me. I have never been treated so rudely by any sales assistant in my life.

I reported his behaviour to the so called store manager and he basically told me too bad so sad and didn't really even take me seriously. The majority of times I've been in this store the staff have been so rude I don't understand how they are still employed. In my job I'd be out the door if I treated people like that. So disappointed in Telstra..

If you need something done go to another store or do it online some much easier.
Jeff Muir

04 February 2017

I was very impressed with the service I received at the Telstra Shop today. Fast efficient and above all else prepared to go the extra mile for me with my technical problems. Thank You
Mitchell Griggs

13 January 2017

I recently attended the store to arrange a broadband connection. After an interstate move and five long weeks of mishandling with another provider I decided to make the switch to Telstra and haven’t looked back since.

The initial consultation was short and sweet, and a follow up attendance to the store to clarify my contract with was similarly pleasant. They took ownership of the issue, explained it, and recalled an earlier enquiry of collecting a modem in store and followed up by handing me one; even though I understand this is not generally done in licensed stores.

All education and management of expectations was consistent and I am pleased to report all information provided was accurate as my Telstra ADSL2+ connection is up and running, right on schedule, and well within the advised speed range.
Alicia Laub

21 December 2016

Worst customer service experience of my life. I have never had so much trouble stemming from a single interaction before. I have had to contact Telstra several times to fix all the problems caused by the store when I upgraded my plan. The problems are still ongoing 3 weeks later. Shop online and save yourself the heartache. A one-star rating is being generous.
Jo B

14 November 2016

Fantastic Service. I was trying to avoid going to this store as I'd read the other bad reviews. Through certain circumstances I found myself having to go to the Woden store. I had the best customer service, the staff were extremely friendly & helpful. I also got all that I needed plus more that I couldn't get from the previous Telstra shop I had visited that morning. I will be visiting this store again next time I need anything from a Telstra shop.