Stone Select Australia

Location :

75-77 Canterbury Rd, Bankstown NSW 2200
Added by Jopie, at 30 January 2020

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• Gary Jeffrey

  23 October 2022

  Younes was excellent and the price was awesome, all in stock as well, great deals here

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• David Wong

  17 February 2022

  This happened sometime in Sep-Oct 2021. I've almost forgotten about the incident until recently I was looking for a stone supplier. I was reminded of this appalling experience.
  
  I purchased approximate 60 SQM of timber style tiles from here.
  
  The order was made and delivery was done on time. Bearing in mind this was the peak of Sydney COVID lockdowns in 2021, so I truly appreciate the efforts with the logistic challenges up until this point.
  
  Post renovation, I had 5 boxes of unused, unopened boxes which I wanted to return. This was a period when Sydney was just coming out of COVID lockdown, it was the first Saturday where I could legally enter a council of concern to do this.
  
  First thing on the Saturday morning I contacted the shop to confirm whether it was ok to return these tiles. I was told by the staff they need to check with the owner. I was then told around noon, the order couldn't be refunded. I then provided screenshots of the conversation we had via fb messenger to question the owner's decision. We also mentioned we would be taking the case to fair trading if the agreement wasn't honored. I was then told to come drop off the surplus materials.
  
  When I arrived at the shop, I was immediately yelled at by the agitated owner. I can only assume he saw the screenshots we've sent whilst I was in transit and he was visibility upset by the mentioning of fair trading, it was perceived as a threat to him personally and he would "not take kindly to threats". I was then screamed at in front of his staff and was told to essentially GTFO of his shop.
  
  It took me 45mins to drive there and was not going to leave until I get my refund. The owner disappeared into the back after a few more minutes of screaming, I was then told by a staff (I am assuming this is the owners' spouse) to come back in a few hours later when the owner have calmed down. I didn't have the luxury, so I left the tiles by his door step, took some photos and left.
  
  The staff really tried to help, this was entirely the owner on an episode.

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• Eli Shellim

  22 November 2021

  The service at this tile shop was so much nicer than other tile shops we visited. The staff were easy going, patient and helpful. Highly recommend.

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• John Stephen

  07 June 2021

  Before purchasing materials from the store we asked them if it was possible to Refund any of the materials that we didn’t use, at first they said yes, however after we tried to refund the unused materials they said we never allow items to be refund after they are sold. Personally I have no problems with not being able to refund those items if they didn’t make the statement at first.
  1 star for the dishonesty, treating horribly to customers

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• Haroon Rashid

  06 February 2020

  The worst experience i have ever had in dealing with dishonest and misleading sales people and business operator.
  How can a business operator decide to change the deal and try to charge extra delivery charges once deal was done and paid in advance.
  After first call on day of delivery advised i will get a call back which never happened.
  After the second call was advised need to pay for extra delivery and sales person who done the deal doesnt remember the deal.
  Poor service i advise never dealing with this business and these kind of people.

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