Name: Spotlight Box Hill
Address: Tenancy 1/313 Middleborough Rd, Box Hill South VIC 3128, Australia, AU
Telephone: +61 3 9896 5300

Spotlight Box Hill is a furniture store, located at Tenancy 1/313 Middleborough Rd, Box Hill South VIC 3128, Australia. They can be contacted via phone at +61 3 9896 5300, visit their website www.spotlightstores.com for more detailed information.

Location :

Tenancy 1/313 Middleborough Rd, Box Hill South VIC 3128

Contacts :

Added by Jopie, at 30 October 2016

Monday 9:00 AM – 7:00 PM
Tuesday 9:00 AM – 7:00 PM
Wednesday 9:00 AM – 7:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 9:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday 10:00 AM – 5:00 PM

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Felix Chung

12 October 2021

Great customer service. Called up the store to make an enquiry about a product of theirs and they were happy to facilitate any questions I had about their services. Click and Collect process was quick and simple. Overall a painless and pleasant experience.
Louis In Melbourne

29 September 2021

Great variety of merchandise when in stock. Online ordering diabolical because of its business model. Customer service poor in terms of call responsiveness, communication and customer care.
James Ko

09 September 2021

Staff were friendly and patient in helping me find what I needed. We found most of my items and the customer service was great.
Helen Salt

10 May 2021

I thoroughly enjoy going to this Shop because I seem to find something new and interesting each visit.
It can be quite busy at times but that has never been a problem because there is plenty of room to move and browse.
I find items for my craft work, and get new ideas. I find items for my grandchildren, pictures, cushions and rugs for their rooms.
Items for my home and presents for people.
Be prepared to buy something, because You will want to , Enjoy.
Nick Handa

29 August 2020

Will never go back to them.
Jonathan Lee

15 November 2017

The floor staff are nice, though some are under-trained. The managers aren't pleasant or friendly, and enforce outdated policies that are sometimes in breach of consumer law.
Anil Kotagiri

09 November 2017

Customer service is too bad and they are not providing us correct information about the products we ask, they are holding the call and ending it up with no answer, my serious request is, please fix it
Kathleen Pamment

31 October 2017

The old store in Box Hill had off cuts, a metre plus. Many with patterns suitable for small blankets. This new store does not have many if ant recycle bins. Otherwise this new store is much neater. Customers service is very good - excellent in fact.
Rosette Orchard

29 October 2017

You don't have to like sewing to love Spotlight! Bargains and interesting homewares; great Christmas, Halloween, Easter, party supplies. Long opening hours. Worth a browse anytime!
Misha Blinov

19 October 2017

Not as big as their other two locations and please check your receipt! The Chinese grandma who works here thought it would be comically profitable to allocate 25% off one discounted item and $2.50 off the more expensive item. Perhaps it works on most customers but not me. I returned today and got my remaining 25%. So please do check your receipt if you come across this unscrupulous worker!
Samantha Chapple

16 October 2017

Staff are very friendly and always willing to help you find what you need.
Nicholas Price

27 September 2017

I would give 2.5 stars, but unsure how to do. Echo comments of poor customer service - disinterested and not proactive. 1st time being there and no-one approaches to offer assistance. Had one young girl who was helpful. But another staff member seemed uninterested, no smiling and keen to get away, no empathy also. Can't help, but think issues like this often reflection of poor and unsupportive management.
Brod Smith

16 September 2017

Good selection of items at this large store. Good for getting craft things for kids
Adam Smith

31 August 2017

It can take awhile to find someone to assist. But most are very passionate about craft, so it's worth the wait.
Martina Hayes

19 August 2017

Well located next to Delganis Cafe and Subway, near Bunnings and Office works. Quite good parking I have always easily found a spot. Good checkout experiencefriendly staff.
Jonan Woo

08 April 2017

I tried to find a item which showing on the website it is available in store. No one in the store seem to know where it is. I was bounced from one department to another. At the end one of the staff suggest I should buy from the spotlight website instead. How ridiculous. Hopeless business.
Ami Louise

08 March 2017

Poor customer service - Rude lady answers phone finally and then puts me on hold for ages. Just like when i was in the store about a month ago - No one was around and no one willing to help. Frustrating when i need assistance and two employees are just chatting in a corner. Pick up your game you've just lost another customer. Ten minutes and still on hold. They just answered and hung up on me.
Andi Morton

02 February 2017

I've had blinds from them before and it was all fine. This time they made the blinds wrong, installed them in the wrong place on my windows and when I call to find out when they're going to fix it I get told "the furnishing department is very busy at the moment, can you call back". Didn't even take a message. Never again, Spotlight. You've had my money since November and I still don't have the blinds as I ordered them.
Essi N.

05 January 2017

Terrible customer service. I wonder how they've managed to run their business this way. Such a shame!
Susan Moore

06 November 2016

I've always had great help from Staff. They could afford to have a few more of them however. I like the new store; so many goodies.