Name: Roofing Supermarket
Address: 2/4 Doody St, Alexandria NSW 2015, Australia, AU
Telephone: +61 2 9317 4190

Roofing Supermarket is a store, located at 2/4 Doody St, Alexandria NSW 2015, Australia. They can be contacted via phone at +61 2 9317 4190, visit their website www.roofingsupermarket.com.au for more detailed information.

Location :

2/4 Doody St, Alexandria NSW 2015

Contacts :

Added by Jopie, at 30 September 2016

Monday 6:30 AM – 4:00 PM
Tuesday 6:30 AM – 4:00 PM
Wednesday 6:30 AM – 4:00 PM
Thursday 6:30 AM – 4:00 PM
Friday 6:30 AM – 4:00 PM
Saturday 7:00 – 11:00 AM
Sunday Closed

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Anonymous

29 May 2022

Do not use this company absolutely hopeless and management has a terrible attitude.. they folded our downpipes the wrong way and to have it done correctly we had to pay again and then when went to pick it up it was wrong so had to wait while they did it right and after they told me they were waiting for the suppliers but really they were the suppliers..
Anonymous

24 May 2022

When you call a company and the response from staff is, "I'm sorry but we're short-staffed", you know you're best off going somewhere else.

I didn't take my own advice, and was left dealing with a company who constantly make promises they can't keep eg, "it'll definitely be ready on Wednesday". Only for Wednesday to pass, and then "it'll be definitely ready by Monday", only for Monday to pass.

I'm still waiting, so will purchase the same item somewhere else, and leave the metal with them to scrap.

[EDITED - following the owner's response]

I know it's super easy to blame covid for staff shortages, and I'm very compassionate in such cases. However, the issue I experienced had little to do with staff shortages and more to do with a bad culture within the business.

To expand a little on how my order was handled; upon calling to see if the order was ready, each time I was told "yes mate that's been X days since you ordered it, it's ready". At which point, I insisted this be checked. Sure enough, it was never ready. Worse, at one stage I was flat-out lied to; "Sorry for the delay mate, but it's been cut and just needs to be folded, which will happen tomorrow". I called two days later, it had never been cut, and was never slated to be folded. It wasn't until 3 days later again that it was finally delivered - thankfully someone finally took ownership and made it happen.

I don't mind waiting for things - I truly don't. If the initial delivery was 2 weeks, no sweat. But when 2 days becomes 2 weeks, it kinda screws things around (certainly in my case I had taken a day off work in the good weather to make use of the item - FWIW, this was the 5th day since ordering so I felt confident it would be ready as the initial promise was 2-3 days).

A culture where things are promised and never delivered, needs to be sorted out.

In the end, I collected the item as an alternate supplier gave me a realistic time frame of 1 week - so I persisted. However, it's the wrong dimensions. Oh boy
Anonymous

12 February 2022

Great service; got what I needed to get the job done.
Anonymous

13 November 2021

Profesional team, great service!
Anonymous

27 March 2021

Amazing customer service. Will definitely return. Thanks guys!
Anonymous

11 October 2016

I received very good service from the sales team and the goods were received promptly and within the specified time frame given. I'm very fussy and would highly recommend this company to all tradesman without hesitation.

Joel
Anonymous

11 October 2016

very friendly staff with great service all round :)
Anonymous

07 October 2016

Excellent service, nice and clean place. Products are all good, great prices, value and quality.
Anonymous

07 October 2016

These guys go above and beyond to make sure your order works to suit you even when busy. The customer service is great and they're easy to deal with. I'd recommend them to anyone.
Anonymous

07 October 2016

No customer service can't deliver in under 4 working days from order. Manager is a can't do guy and blames his workers for not getting the job done due to his understaffing of the factory the men are apparently over worked all the time and says which jobs get done. " who runs barter town" if you don't like it they offer a refund is the attitude. Waste of time. If you don't like what your reading roofing supermarket contact me. Here is a photo of customer service policy. You can see why the staff haven't got any leadership and no customer service.