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Added by Jopie, at 11 February 2021
Opening Hours
- Monday 8:30 AM – 5:00 PM
- Tuesday 8:30 AM – 5:00 PM
- Wednesday 8:30 AM – 5:00 PM
- Thursday 8:30 AM – 5:00 PM
- Friday 8:30 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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5 Reviews
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05 May 2021
A technician (Jeffrey) attended to issues with our new dishwasher in a very professional way, courteous and helpfull , I wish everyone would learn from him.
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28 April 2021
To make your life happier you may read my miserable story with Bosch.
We wanted to buy a dishwasher for our new home. Sales guy recommended Bosch and specifically he said you should choose the model made in Germany, those models were expensive but they were MADE IN GERMANY. High quality mate!
We bought what he said and what he recommended (later from an online store). And then the misfortune started.
The dishwasher never worked even once, even it was made in Germany by fabulous German fellas. The first time I tried run it it went on for 2 minutes then popped out a E15 error.
I called the supported, got a case number, got the repair work assigned to a local contractor, and waited, and waited, and waited. I called Bosch customer dep 3 times during a week. Every time they said they would contact with me soon. And they never did.
Very amazingly, the contractor immediately called me after I gave them a bad review on Google. According to them Bosch gave them a wrong mobile number.
Anyway, I was kind of happy when the technician came to pull the dishwasher. Took him 10 minutes to find out that there is a crack in water tank. Yes, a crack happily lets water out like the customer support dep of Bosch let the customers away! I saw it. A brand new product has a crack inside the very essential part. Have no idea how this kind of fault pass quality check. Does Bosch has QA dep at all?
Then I started to call Bosch again to ask for exchange. And Bosch guy said no, WE HOLD THE RIGHT to repair it.
And I said, what about my right? Do you think I do not deserve a functional product from Bosch? It is a brand new product while it never worked!
Then the line was cut.
I called them the next day. This time Bosch said OK we gave you store credit, you could organize with the store to change some other product, but you had to pay for the difference.
I was so depressed at that moment. It is the way Bosch dealing with its customers, kicking you here and there like a rubbish. After all these calls, waiting, now I had to deal with another very unwilling part of the whole issue, who would be another victim of Bosch's fault.
That is enough, way too enough.
I said I did not want exchange now, please refund.
On the other side of the phone Bosch said are you sure? It will takes weeks and weeks for refund.
I said yes, please go ahead, take the dishwasher away and I will get Bosch out of my life.
I had bought 2 ovens, 1 cook top, 1 dishwasher, some power tools from Bosch. But I guess it is the end.response / report this review -
22 April 2021
I bought a drill driver combo kit and the redemption flyer said " all skins and batteries in one transaction. I bought the skins (2) and 2 batteries in the combo in one transaction. I read the Flyer very carefully and I seemed to qualify. Bosch disallowed it as in the micro print "Terms and Conditions" it must have stated excludes combo kits. I didn't read it as it wasn't on the flyer and you had to go to the website to read them. Who does that in the shop when they are purchasing. Anyhow, The store manager and the cashier agreed with me that I 100% should have qualified and it was deceitful to hide the terms and conditions.
I returned it to the store and bought the $50 dearer Metabo combo and the redemtion conditions were " all cordless tools"
Thats how to do business Boschresponse / report this review -
20 April 2021
I purchased a Bosch Dishwasher, after 7 months stopped working as intended, did not do a hot wash and didn't have a drying cycle.
It took 2 weeks to have a service call, and after 2 service calls the technician was unable to fix. I am now waiting for the technician for a 3rd service call. After 5 weeks with no dishwasher I have lost confidence in Bosch product.
SO, if you buy a Bosch product beware their aftersales service is no long good and it channeled through the UK call centre.
A Statement for Robert Bosch which was installed in us when worked for Bosch Australia. “It has always been unbearable for me to imagine that someone could inspect one of my products and find it inferior in any way. For this reason, I have constantly tried to deliver only products that withstand the closest scrutiny — products that are, so to speak, the best of the best.” whats changed today Robert Bosch?response / report this review -
18 February 2021
Have been a loyal Bosch user for years - dishwasher, washing machine etc however, when I phoned Bosch today enquiring about attachment for my MUM 86 Professional kitchen mixer I found staff not helpful at all. Said I would be put through to relevant department and hung up. I then telephoned customer service only to be told that Bosch no longer supply the attachment (pasta roller) for any of their kitchen mixers. What a shame after a large financial outlay on this machine. Looks like the competitors will get the thumbs up instead.
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