Ramon is a very honest salesman. No BS trying to put down other companies or sell you products you don't really want. Hard to find in that industry.
The service department here is outstanding! Despite some frustrating issues with our car am able to leave feeling positive due to the customer service experience. Honest & transparent regarding what is going on & willing to go the extra mile to sort it out. When the time comes to trade in we will be approaching this dealership only thanks to the trust that has been established. Highly recommend!
Customer service is 5 star & the service dept is great!! got a free lease car every time i get a service, some other Holden dealers actually charge you or they say, they're all booked out the team explains and helps out if there is any problems with the car and coffee machine actually tastes like coffee.
Thanks to the team at Holden Ralph D'silva namely Steven and Mick. Your patience helped find the car for me! Smooth ride and power when i need it. Love my Astra rvs. A great look inside and out!
Thanks guys
Just Purchased a new LTZ Captiva from Ralph D'Silva Holden and am very impressed with the Service !
Rob the salesman whom I dealt with, was assertive and very passionate about the sale - Highly recommend him.
I rate my whole experience 5 Stars. Keep it up guys !
Robert in new car sales was great to deal with. No high pressure sales talk, just a genuine desire to make a deal that worked for me. Hayley in finance was also a delight to deal with. Happy to recommend them both.
Absolutely fantastic first class service by the used car sales team & the rest of the staff at Ralph D'Silva Holden.
Me and my family headed down late last year as I was personally looking to upgrade to a WN Caprice V. I was quite unwell physically at the time and Tom W in the used car department went above & beyond in customer service. Thank you kindly.
What ever was promised in the deal was delivered and with great courtesy.
Thank you so much for making the experience of buying a used car such a pleasurable one and I only wish I could give more than 5 stars rating! :)
I know from now on I'll always be heading to Ralph D'Silva Holden for any future vehicle purchases.
Best regards,
Chris
P.S. I apologise for not writing this review earlier.
The service at Ralph D'Silva was amazing with great help from Steve. I was treated great through out the whole time as a valued customer. I am so happy with how my car turned out would recommend this dealer ship to many people.
The service at Ralph D'Silva, in particular sales person Steve M, was first class. From beginning to end, they treated me as a valued customer, despite never having dealt with the dealership or Holden brand before. I know they say 'never trust a salesman' but Steve smashes that myth with his energetic, professional and transparent style - he really puts the focus on delivering exceptional customer service without the pressure selling tactics sales people are known for. I've just taken delivery of my (first) new Holden and I cannot fault my experience. Go in, say hello and get them to make you a coffee 👍🏻
I needed to enquire about a Holden Captiva Reverse Camera, had a live chat with Eva, magnificent service. Very quick and easy chat. Mark ( manager of parts and accessories) got back to me within a couple of hours. Recommend to others🙃 Very friendly people.
Had a great experience purchasing my new VF Commodore from Ralph D Silva Preston, If you are looking to purchase a new vehicle i highly recommend dealing with Steven Matosic, he was a very big help in selecting my new car and explained a lot of this new process to me very well and clear, he also kept me well updated throughout the whole process of the sale with all the major and minor details.
Bought my VF SS wagon back in October and dealt with the best salesman ever Dan the Man. Just had the car serviced today and dealt with most helpful and service centre ever too.
Disapointing servicing of my car. Booked weeks in advance with specific items to get done, they ran out if time (even though they had it all day) told, just book it in another day. No problems will do, at another Dealership.
UPDATE: Chris the Service Manager reached out because of this review, and made things right, great service after disappointing service. Will give them another go. Changed to 3 star as an overall.
How's this for excellent service?
My Holden Cruze started making an alarming sound on my way home today. I called Ralph De Silva, Preston, (who handle our servicing) at 4.20pm. They were absolutely under the pump and fully booked the next day but Will, suggested I come in ASAP to get his team to check it out to see if it was safe to continue to drive on (I had a road trip planned for the next day).
Arrived at 5pm, close to closing hours. Luke from the service department assessed my car and stayed on past closing time to replace my front brake pads which I would not have been able to drive on for my planned trip.
It took one hour. Did I mention I had my 3 year old daughter with me?! We were made so welcome by Will and helped ourselves to hot chocolates and staff were very patient with her running around!
What was an incredibly stressful situation very quickly became manageable. I cannot thank Will and especially Luke, the mechanic, enough for going above and beyond and, allowing me and my family to travel safely on our first holiday of the year!
Highly Recommend.
Michelle Baker.