About
Location :
Added by Jopie, at 27 November 2016
Opening Hours
- Monday 12:00 – 4:00 PM
- Tuesday Closed
- Wednesday 12:00 – 4:00 PM
- Thursday 12:00 – 4:00 PM
- Friday 12:00 – 4:00 PM, 6:00 – 9:30 PM
- Saturday 12:00 – 4:00 PM, 6:00 – 9:30 PM
- Sunday 12:00 – 4:00 PM
Gallery
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10 Reviews
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08 November 2017
Lovely wines, great service. The staff were very helpful. The menu was ample. The view from the outdoor verandah while feasting on our dishes was just beautiful. Highly recommended
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18 October 2017
This review is only based on the accommodation and second part is adjacent as went over the character limit.
We booked two nights at Polperro in early September on our Wedding day (reception was at Port Phillip Estate of which I have a separate and glowing review) and were bitterly disappointed with the accommodation provided at Polperro. The lack of any apparent thought as to the service and accommodation provided was concerning for supposed “Boutique Accommodation” especially one that charges $450 per night!
Let’s start with the bath room which when I went in a Sunday morning I noticed that the blind in the only window was down. Opening it up I discovered why…the view directly outside was of rainwater tanks, AC compressor units, various pumps, and an ugly colourbond fence! Oh and a few rusty tools lying around….so best shut the window! I’ve worked in construction for over twenty years and I appreciate that these are required but couldn’t a bit of thought be done as to where to place them? Secondly there is no heating in the bathroom (not even a cheap electric towel rail) which may be OK on a warm day but not so great in winter….and this also means that as the gap in the shower is so wide it’s almost impossible to shower without getting a bucket load of water on the floor which you then try and dry with a bath mat or hand towel until you realise that you don’t have anywhere to dry them.
Oh and that brings me to another issue; apparently they only “refresh” the room every four days! For $450 per night!
Let’s move to the main living area. Firstly the walls are so poorly insulated that we could easily hear a conversation in the apartment next door (I think that other reviewers have made the same comment) as well as people walking on the floor boards. Secondly the designers obviously didn’t think that people would want to hang their clothes anywhere so instead of having proper BIR you get a cheapo coat rack with castor wheels (the type share housemates use). The spa bath has a water feature but unfortunately because it appears that no one thought about it the pump is not hidden in a sound proofed enclosure but instead noisily runs along at the same time. The only heat is a reverse cycle AC unit apart from a dinky little bar radiator that is hidden away and not plugged in.
The kitchenette has a coffee machine that makes about the coldest coffee that I’ve ever had. Didn’t recognise the brand either so goodness knows where is comes from. The toast spreads were in the fridge which meant that the honey (once we worked out what is was) was rock solid and none of the toast spread jars had labels on them so no idea what they were until we opened them. The (small amount of) milk was in the same tetra pack that it came from the shop (seriously guys couldn’t you spring for some tasteful carafes or similar? You market yourself as “boutique”? $450 per night and you supply a small tetra pack of milk) which lasted about enough for one breakfast (luckily I didn’t eat the muesli otherwise we’d have been out of luck) and although the sliced round loaf of bread was nice no one seem to have thought to supply a toaster that was big enough to accommodate the slices of bread without turning them around halfway through.
When we went on the Sunday afternoon to get more milk and juice from the bistro (as per the instruction sheet) the staff there didn’t know where any of that stuff was kept! So is one hand talking to the other at Polperro? After a bit of searching the best they could do was a 2 litre container of milk but no juice. All this for $450 per night! Honestly guys it should be pretty easy instructions to your staff!response / report this review -
07 October 2017
We loved our long lunch overlooking the vineyards. Great service and great atmosphere.
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15 August 2017
Love the cellar door at Polperro - great varietals for tasting and a beautiful location. Good food $$ a good place to relax in the shade on the lawn. The picnic basket looks good - might have to try next time.
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23 July 2017
Great view and cosy vibe. Visited on a Saturday for lunch but it was unfortunately booked out. However the brief interaction with the service was fantastic - will definitely be back to try the food and see the view again!
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24 April 2017
Great wines- especially loved the Even Keel Pinot Noir. The bistro had a nice atmosphere but recommend going during the day.
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10 April 2017
We had a late lunch sitting on a busy Saturday afternoon. The service friendly and we found the food menu was diverse, and broadly appealing. We opted for the shared platters which were very nice, but I can see how some people may think it's a bit overpriced for the amount of food (though quality was high). The view was very nice as well!
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16 February 2017
I have been here twice. The first time (last year)was fantastic but this year a friend and I came for dinner and were so disappointed. The views and the service were great, however, the entrées we had were so tiny and not nothing special (we were given half a zucchini flower!? ) then our main came out, the steak was dry and over-cooked (not medium rare) . We didn't pay for the steak but still left feeling like it was over-priced for what we had.
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27 December 2016
I came here a few months ago and loved this place for its views and simple yet well planned menu. I recently came with a group of 8 adults without a booking. The waitress for the table treated us like a burden when we asked about the possibility of moving tables due to the rain outside. Food is of decent quality but on the pricier side, which is fine if you have the service to match!
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04 December 2016
My party was greeted not with a hello or welcome upon announcing our reservation, but a gruff announcement that their kitchen would be closing soon and so it wasn't a great time to be ordering. Shown to our table without further word, we were not made to feel welcome any more once in the noisy interior. The portions for supposed share-plates were far below average with elevated prices. Quality of some dishes was good, others below-par for such prices. When I jumped at having something spilled on me from behind, I received no apology from the staff except the direction that it was "only water." At least no stains ensued, but the unwelcome atmosphere was not enhanced. The staff seem partially-trained in discussing their wines and cheeses, but said many ridiculously-incorrect things regarding the sourcing of food and wine. When asked further questions about the menu, the reply was some version of, "I don't really know," with no further help or clarification provided by other members of the staff. Upon attempting to mention a few of our frustrations upon departure, it was merely suggested to me by their apparent-manager on shift that it was too bad but that we didn't need to return if we were displeased. I was left standing agape and can leave this establishment with no more than a one-star rating for making our group feel uniformly unwelcome and over-charged for a mediocre presentation of both food and beverages. Save your money and explore other wine and food establishments of this fine region!
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