About
Location :
Added by Jopie, at 11 April 2016
Opening Hours
- Monday 8:30 AM – 6:00 PM
- Tuesday 8:30 AM – 6:00 PM
- Wednesday 8:30 AM – 6:00 PM
- Thursday 8:30 AM – 6:00 PM
- Friday 8:30 AM – 6:00 PM
- Saturday 8:30 AM – 6:00 PM
- Sunday Closed
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11 Reviews
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02 November 2017
I've had a brief but great experience with the team at Peninsula Honda particularly with Johnston, Ben, and Tanya. The service was great, and the finance was actually quite competitive. Without going into too much detail, the deal couldn't proceed due to personal reasons, but the team handled it professionally and exercised a level of care and compassion which went above and beyond 'just business'. Although we couldn't get a deal through this time round, it's service like this which will get me to come back next time I'm in the market for a Honda.
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13 October 2017
I called them (service team) to get some advice on the transmission memory procedure on my HRV and both the initial call triage Woman (Who's name I didn't quite catch, sorry!) and Jake from the service team had such pleasant phone voices which was a good start. No workshop noise, no classic dodgy mechanic voice. Jake was very helpful, gave me the information i needed over the phone, no up-sell or 'fear mongering' to get me in, solved my issue and earned repeat business. Didn't actually get any work done so cannot confirm any of the other services but what i experienced over the phone was great.
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11 July 2017
The first problem I had with Peninsula Honda was my parents (in their late 70's) purchased a brand new CRV. Not long after buying it (I think only weeks), the car had a flat battery after driving to the shops about 6km away. They got a jump start and took it back to the dealer, to be told they couldn't find a fault. Fair enough, however after this had happened several times the service department told them they just need to drive it further between starts. So mum and dad were now driving the car on a 20km route to come to my house 2km away. I told them this is crazy. When it happened again my mum was very distraught, so I went with my parents to the dealer and told them they can have the car back, it's a lemon. I was met by the service manager with a "What do you expect us to do?" comment. I told him they need to do SOMETHING like set up a monitoring device to find the problem. he told me nothing like this exists however I used to did this type of work for Holden, so I know it does exist. In the end I said we aren't prepared to take the car back unless they do something, to which they agreed to replace the battery under warranty, that they said is worth $600 (What???). They replaced the battery and the fault hasn't happened again.
The second problem I have with them is that my mother in law has always taken her 2006 Accord to them for servicing. Her recent bill for a basic service was $605. This included a $25 driving brake test, and sanitising the airconditioner for about $90, (which didn't smell and wasn't requested to be done because she rarely uses it), and a fuel injector service when there has been no issues or fuel economy problems??? The rest was just an oil/filter change and general check over. She is taking it elsewhere from now on
What a ripoff, taking advantage of their older clients. It's people like this that give the automotive industry a bad name.response / report this review -
24 May 2017
Terrific used cars at great prices. Car dealer i had on the occasion of my car purchase was a terrific bloke
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08 May 2017
Good operators, nothing is ever a problem! Jake and James in Service always very helpful. All you have to do is ask! 👍
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08 May 2017
Our family has used Peninsula Honda for many years now, buying & servicing our vehicles in a friendly & consistent manner, it gives me piece of mind to know that anyone in the family can call in anytime & be completely looked after by nationally awarded technicians! These guys surely are "the best in the business!"
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22 March 2017
fantastic customer service! love my new civic.
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04 October 2016
Incredible service and experience received on multiple occassions by Jake and the rest of team. Highly recommended for the best customer service around. Thanks again guys
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04 October 2016
Had my car service completed at peninsula Honda is always a great experience and the exceptional service provided by Jake and the team there is something I can always count on, thanks guys.
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21 June 2016
I picked up my new Civic today. What a beautiful ride! Thank you Johnston McCaig for your patience while we sold our old car and for the "proper" test drive which was a no rush, open road test drive. Your service has been exceptional, and the car, although a used car, looks brand new thanks to the promised detail on pick up. I'm a Honda convert already, and am sure when I replace this one with a brand new one, will come back to see you. Thanks again
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18 April 2016
Very happy with my new CRV. Greatest attention from Phil. Driving more than ever due to the increased visibility and tech bits. Thanks Phil.
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