The staff are extremely accommodating, professional and courteous. Rooms are clean, well appointed and spacious. We had a 6 months old baby and were provided with clean porta-cot and sheets. The restaurant served up really good meals for breakfast and dinner. Wife has food allergies and they were very accommodating also. We would go here again.
Great place to stay. Near Central train station. Walking distance to Darling harbour. Close to China Town.
Breakfast is excellent. Staff helpful and welcoming.
Comfortable rooms and reasonable price. Large lounge area. Corridors with rooms seem rather unwelcoming. Could use better lighting and color. Friendly staff. Good food.
The rooms are clean and spacious. The location is a short walk from Central station and close to Chinatown without it being too close. Because of the location, you'll find a lot of affordable food nearby as well as a supermarket around the corner. The car park for guests is confusing. I wasn't able to find anyone at the car park to answer any questions. We kind of had to figure out where the guest parking was ourselves. I noticed a lot of tour buses and tour groups come by this hotel.
Great place to stay. Clean and tidy restaurants, pharmacy, grocery are beside the hotel. Staffs are approachable. Good guest service .
5 Stars for the hotel staff at Reception, 4 stars for the F&B staff. The main food was ok, the cheese platter was generous and worth the $18-. One young lady was attentive, they did have a Lage work crowed however others seemed a little untrained. Over all staff should be congratulated on their polite and positive welcoming vibe they bring to the hotel. I have an Executive room which is large but seems a little run down, no bath which in a suite let along rooms further down the chain should be there.
Asked for an early check in due to early arrival into the country. early check in option advertised on website. was happy to pay the $30 to secure early check in but was told the $30 was only to remind the hotel of our request. no guarantee of early check in at all. was told to call the day before to see if they would be heavily booked but i said i would be in another country then and could not call. even if i did call i was told there was no guarantee of securing an early check in. i had to turn up and take my chances yet still pay $30 to notify them i wanted to take the gamble. i explained i had a young family and needed to be 100% assured i had a room to check into upon arrival. they told me to book the night before and pay two nights accommodation. i asked what would happen if i did not turn up the day before as i would not be in the country and i was told the room for both nights would be given a away and i would be charged a nights accommodation for failing to turn up or cancel the reservation. why offer an early check in service with no intention to provide one? i am an Accor member and never been mistreated this way before by any establishment.
Great place to stay. Staff all very welcoming and helpful. Rooms clean and quiet . Handy to all facilities trains etc. Food delicious especially the lamb shoulder. Liam the best. Thank you for all you did, booking tickets, fixing my phone often and telling us what to do and where to go. Fabulous place to stay
Novotel is a great place to stay. The staff are friendly and the service is efficient. The place is convenient for a more casual visit to Sydney and is easy to find and remember. The room quality is quite good despite quite the few years behind the hotel. Easily one of the best hotels in Sydney.
Great service by the team. The bar is small but the service was very good.
I visit Novatel Sydney nearly every time I go to the CBD. There parking prices are cheap and affordable. Facilities are always clean and the service is the best you'll find in Sydney. Would recommend to anyone deciding to stay in the CBD.
From my short stay there, it was a great experience. It looks much better on the inside lol
Nice ambience, spacious & well appointed rooms and good service
Ambient atmosphere good vibes. Great staff. Good room service. Just a little slow with luggage