Excellent customer service, a variety of coffee options, and they offer you a coffee to taste
I received top-notch customer service earlier this week. I had a bit of an involved query and was in the store for about half an hour, all the while being looked after by the same person. I didn't get sidelined while she dealt with other customers, which I thought was most impressive. The issue was sorted to my satisfaction and, even though I didn't spend much during that time, I had a lovely cup of coffee and received advice from staff who really know their stuff.
Beautiful shop - they sure know how to lay that coffee out to catch your eye
Nice to be able to try some coffee before purchase our even without. Friendly staff who know their coffee.
I usually order all my coffee online but visited the boutique yesterday to get a descale kit. I was astounded at the level of service - courteous, helpful and delivered with a smile.
After moving to smaller digs recently, the shop is a little more personal. Liked having the tasting station at the back of the store. Enjoy going to top up the capsules. Consistently friendly and personable staff.
Had an extremely professional man by the name of Allister serve me. He had every answer to the questions I asked. Super informative and doesn't push the upselling.
Both my husband and I love coffee. All my friends and family think I make the best coffee's in town.
Preferred the old location and shop fitout. Service is always good though. Nespresso service is very consistent whether you're in France, London or Perth
Great service. Love the coffee!
Probably the only place in Perth with consistent 5-star customer service. Staff are always polite, courteous, helpful and highly professional. Surely they're not from Perth as you don't get that kind of or level of service from anywhere in Perth!
So helpful.
Just popped in to get a milk warmer and i could not get over how helpful the staff were.
They went above and beyond with info and help.
I will be back.
Replacement Whisks
I know I didn't spend a lot buying replacement Whisks, but the customer service I got was old school, it was incredible, They were very polite and helpful. Made chit chat and generally asked about our machine and how we look after it, offered tip as well . What made it even better was, the girl friend got her spend on a brought coffee pods, She was treated the same way.
That's how is should be.
Have great Christmas Murray Street Nespresso Team
Amazing service and very polite staff. Was able to sample the coffee before making my purchase. The store is very well presented.