Placed an order at the start of April, received an email to say it would be confirmed when payment came in. Never received any confirmation. Contacted the company and was told they shipped it but it was returned by the courier due to damage. All very strange
No shipping updates then they just refused to email back or answer calls. Lucky I paid with PayPal and was able to lodge a claim for a refund. Do not trust this company.
Ordered 2 weeks ago, no correspondence.
Logged an online "contact us" form to ask for order status nothing.
Called their number and was greeted with an answering service that has no idea about my order and asked me to send an email to them.
Sent an email as instructed, received an automated email back which says to wait 24-48 hours for delivery.
72 hours later, nothing.
What a useless company. DO NOT BUY FROM HERE.
Recently purchased gym wipes in bulk quantity. I received my order within 3 days. The customer service was very helpful and products were shipped in a timely manner.
I ordered a bunch items but suspected one of them was not shipped. First my items were delayed by a few weeks and then later my follow ups about the possibly missing items were ignored. Multiple phone calls and emails later and no body still got back to me. I won't be re-ordering my cleaning stocks from this supplier.
Worst Experience, I have had, absolutely no contact at all after many voicemail and text and phone calls. 3 weeks to be delivered and incorrect item.
I will never from these people again!!
I ordered something and then canceled the order the same day.
After weeks I contacted the company and they said to let them know when the order arrives.
After heaps of calls and emails I still have not received anything!!!
7 weeks and nothing's!
This is not good enough!!!
Worst company we have ever had to deal with. Ordered toilet paper on the 23rd of March (with the website saying shipping can be overnight to metro areas in Sydney) After 1 week, received no emails about the order or shipping information. We contacted them and they said that "Sam" will call us back. We never got that call or email back. One week letter we sent another email PLUS an online enquiry asking where the order is. By now, it has been over 2 weeks. Called again twice on the 7th of April and was told that this "Sam" person will get back to me. Again no response. We asked that he contact us urgently but he never did. Called again today and was told that "Sam" will contact us. We have now requested a refund as we never want to deal with this company again. Absolutely poor service and worst communication between supplier and customer EVER. Let's see how long it will take for a refund now.
Thank you, my items came on time a respectable 7 days in under such high demand. But please make it clear on purchase receipts - an auto email comfirmation, emails or processing updates, ETAs on deliveries and if any delays are expected.
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Thank you Sam (CEO) for getting back to us all via email.
I ordered a vacuum cleaner through the website that they had on offer. When not receiving an answer to my request after a week I had to ask for it, having no response again. It took almost a month to get their answer saying that they had no stock, so what I suppose to do? Without any solution poor communication and after a month waiting .. I asked for a refund.
- At no time did I receive an email with a tentative date of delivery of the product, so it seems that they were waiting me to ask for a refund.
Bad experience and a really waste of time.
I loved dealing with Arthur and Sam at Apex Sales. They not only matched prices that I was previously paying for hand towels and garbage bags, but knocked an extra 10% off. Their customer service is brilliant. Once I placed the order it was delivered first thing the next morning and then called me two days later to see if I was happy with everything. I recommend Apex Sales to anyone. Keep up the great work guys.