I have been trying to return a faulty item I purchased at the Google Store and when I eventually figured out how to do this, I wasn't sent confirmation which meant the courier couldn't take it. All the telephone contacts state that due to COVID there is no one available to take calls. It's a technology business and they can't answer a phone??? So now I can't re-return the faulty item because it's been registered as already for return. Please help!
I have tried calling and have attempted every option on their automated service, and there is no way to talk to a human. There is one pathway that says "I will see if someone is available at reception at our "campus"" and leaves you in silence until you realise no-one is coming and you hang up. What a ridiculous service!
Ps. I am happy to delete this review if someone from google contacts me about my issue.
Google Maps and search engine are great. Very convenient. YouTube could be a bit better. But the real issue is the Google Assistant which seems to get worse at listening every day.
Love the product - hate the service (or total lack of it !!!)
I recently purchased a Google Nest WIFI and a Google Nest Mini - love the products.
HOWEVER Google sold them to me at a fixed price in AUD - then a higher price appears on my credit card - PLUS an OVERSEAS transaction fee on both transactions!!!
I have written to Google Aust with NO response. SO I tried calling them - after going through their automated telephone service I reached a voice saying it will transfer me to a receptionist - 20 minutes of silence later - NOTHING !! I have done this twice - and still NO connection
Very good, well informed and learning new things everyday as well as confirming I have a good understanding of what's going on in the HR world during this crazy time, it's really great that you are sharing to non members as well. Thank you and look forward to next week