It was nice. But did find peanut shells behind the boor when we got there and tissues in the lounge.
We were told we could checkout late as we were returning our campervan so we booked 1 night. When we got there were told we can't checkout late. We did anyway. Wish we would have stayed in Torquay an extra night. Amenities were good. Customer service not so much.
The park itself is okay. Good amenities, large kitchen and overall clean. Its extremely expensive at $52/night, 2 people, van. The reason it's only okay is the booking /reception process. I called the night before and requested a late check-out. The person I spoke to on the phone was polite and helpful. Advised us the late check out was fine as long we left by noon. They took our $52/night payment with the additional %% for using a card. When we arrived, I was told check out is 10, I said we'd requested and had approved a late check out. I was advised they don't do that. I mentioned that when I called last night and spoke to the person, it was approved. Again, no we don't do that and the person is a trainee. I noted that the only reason we had come to this particular park was due to the late check out and it's unfortunate the trainee made an error but we were advised late check out is okay. We had arranged further travel plans around it being approved. At this point the other lady was called over and suggested I can pay for two nights and then leave when I'd like. Obviously that is not a real solution and I stated I would not be paying $52 for 2 hours and again indicated that I had been given late check out approval. The person I was dealing with was obviously getting frustrated with me and I was frustrated with the repeated we don't do this and you can pay $52. In the end, I was told fine but if someone else requests that site they will just pull in beside you. Not an apology for the mix up, could you try and leave a bit earlier if we let you know the sites requested? Nope, either pay $52 for 2 hours, have someone pull in beside you or leave at 10. Of all the parks we stayed in over the past 70 days that is the worst experience we've had.
Clean modern kitchens and amenities. Useful location. Grassy and tree bordered camping sites. Ramps for wheelchairs. Bus connecting to city tram (streetcar) passes front entrance
Clean modern kitchens and amenities. Useful location. Grassy and tree bordered camping sites
This place is perfect for everyone, especially families. Nice pool and games room. Close to Melbourne cbd. Ensuite sites are spotless.
We were very happy with our first stay here. The staff were very friendly and helpful, even lending us myki cards! The facilities were spotless and some very new. We stayed here because of the location mostly, but were pleasantly surprised with the quality of the park. We were here in the cooler months and it was beautifully quiet and peaceful. The site was a bit tight to get into but not overly so. Would stay here again very happily.
Stay often. last sight was very wet under foot, the boys fixed it the next day. Looking forward to the new concrete sites, will accommodate our 9 metre van. Love the BBQ down the bottom.
We were genuinely surprised by how good this Park is. A friendly welcome. Fantastic facilities. Great location close to shops and tram. It's clear you are proud of this Park and you are doing everything possible to provide the best experience for people like us who are passing through. Well done. We look forward to our next stay.
Absolutely outrageous prices for any unpowered site been traveling the country and it cost nore for an unpowered site here then any powered site ive stay at.
Great stay as always, lovely staff, clean amenities and central to what we want to do. We had an en suite site which was modern and clean. Our site was level, well shaded and easy to access. Even though there are many sites in this park, there is an appropriate amount of green space with mature trees, all very close to the city.
Spent 2 days here the kids playground has been removed. The games room has very little. A massive disappointment i always thought big4 parks were family friendly but this one had nothing to offer. We had the owner park his car out the front of our 3bed room cabin and washed it on both mornings, nice way to wake up.not!
Saturday night we were told we were to loud(3 adults talking at 10pm )when sitting on the verandah and told to keep it down or they would have to get nasty. I will never book here again and would definitely NOT recommend it.
Not too bad the sites aren't that big but workable. As we booked in short notice we had to move sites to accommodate us
Great friendly staff. Good amount of space for each camper and has good facilities. Air-conditioning in main kitchen but also in TV room etc. They have some new showers and have a family bathroom with bath. Always do powered due to the difference in price which seems worth it for us. Pool was lovely at cool on a hot day and they have a spa pool so you can have a workout if you fancy it.