Mcdonald's Newcomb I'd recommend that I advise people to always check their bags before they leave especially in the drive-thru because quite a few times they have missed or orders especially when it's early morning orders and at night
One of the best Maccas around. Always fresh, staff friendly.
They do their best but struggle when the heat is on in regards to orders. The waiting bay is expected! Staff manager had some issues with customer service, an aggresive tone and manner used after an error was made that was pointed out politely. You get what you pay for, it's macca's after all.
Today we had 6 separate orders.
Also had some monopoly freebies.
Girl made my wife swipe her card 6 seperate times because it is the polocy 1 freebie per order.
Told girl all orders were separate but 1 person would pay for all.. didnt matter..
Poor form
This would have to be GEELONGs worst McDonald's slow service, orders are never right and when speaking with the manager they could have cares less laughing with other staff what a disgrace. This place is in serious need of management and overhaul
Big mac was good. But witnessed 2 drug deals happen in the carpark in a 5 minute period. Pretty messed up neighborhood. Good big mac though
Good food, Clean, good location as always with Macca's
Friendly staff, but somehow (which is remarkable given the processes are so standardised) the chicken burger was dry and cold, and the fries were extremely under done.
So disappointed at the dirty dishwater served as coffee! $10 got us 2 disgusting coffees we couldn't even drink. Same happened last year when we drove through from our holiday. We won't be visiting again.
They had a bad day, it was a busy lunch period and they were parking drive-thru customers in the carpark. That was the mistake. Once the waiting bays are full maybe concentrate on getting them done before cars get lost in the very full carpark. I sat there for 20 minutes for my order to come out but ended up going in to find out what was happening, I was greeted with a slightly condescending "we are waiting on the chips to cook" I asked "do they take 20 minutes?". At this point the manager pointed at the screen and said "is this your order?" No, "this one?" No, "this one" NO. "What was you order?" I told her and she told me it had been taken out.. I said "obviously not to me as I'm still here waiting". A staff member have my meal to someone else! There are many stories of drive-thru missing items from this place but this story is a real stand out.
Staff dealt with some huge orders and difficult customers with patience and a smile on their faces. These guys are superstars and worked their butts off when things got tough.
Today, the 16th of February 2017 at 10pm, I had the best meal I have probably ever had at a McDonald's. Newcomb is my local maccas and is usually criticised by there lack of customer service which I usually don't like going to for that reason. But I received the freshest meal from them tonight! Fries and chicken were amazing!! Keep it up newcomb 😊
A bit disgusted with the meal I got, my Southwest blt Burger was poorly assembled and there were no tortilla strips in it, and the large fries I got with it were half full and cold 😡😡😡
Was generous with my rating due to the chocolate thick shake being good which is hard to stuff up anyways. Was a horrible experience
Cappuccinos are always fantastic and the staff are so friendly and helpful. Food is generally hot and fresh too