I saw this photo at The Rocks Markets, and had the pleasure of meeting the man himself - Matt. What a genuine and approachable guy! I later bought a framed photo via email, and I am overwhelmed with the lift it has given my entrance space. Matt's talent is amazing, but importantly, the communication and customer service is absolutely outstanding! Highly recommended. I can not thank you enough. I will be back!
The most amazing experience! Beautiful artworks, staff and fantastic service!
Ive purchased two photographs from Matt Pearson’s Gallery, the first was the Paris skyline which we got in the largest size with the help of Matt in the gallery. It just elevated our dining room, every guest compliments it and it’s the pride of our home. The second we purchased online which was the African giraffe photo for our sons room. We don’t know what image we love more and the service was faultless. Thank you to Matt and his team.
Ok , so those people are not honest.
We saw 2 prints on Sunday and agreed on a price and delivery in 2 days .
the next day I’m getting a text the the girl at the gallery saying she made a mistake and now it’s $328 more expensive!
Then suddenly there was a story that it will be post in 2 weeks after we agreed on posting straight away.
I asked why and got an answer that one frame is damaged ( notice by the artist in the afternoon) needed fix , originally she wanted to post in 2 weeks saying that new stock is coming and they need it for display.
So damage frame come on ..
We like the prints but with all that going it’s felt not right and I did not want to look an those Prints in my bedroom and think about it .
Now I’m not sure is it’s a sale technique or what but it’s definitely wasn’t working on me .
Bottom line, nice prints dodgy service
Amazing photography and friendly staff. However only a 2 star review because I purchased a print at The Rocks market almost 2 weeks ago and I’ve had to call up to track the status. I provided all of my contact details and I never got a receipt, an email nor an order tracking number or update, but I was obviously charged the full amount upon purchase.
When I called today, they didn’t have my information on file and they actually have to check to see if the order has been put through. I made the purchase from the photographer and owner at the market.
Not a very good experience as a costumer and it shows lack of care and organisation.
And it looks like I’m going to have to wait 2 weeks more for the print to arrive, as I was told over the phone it takes 2 weeks for delivery. Which I wasn’t told when I made my purchase. Not happy at all. I just hope I actually get the print or I get my money back.