I was at laundry bar on Saturday night, I was on the dance floor when I saw a male pin a female up against a wall & kiss her, I figured it was a couple & this was something they did, but then I saw this male go up to a girl that was standing alone & do the same, the female was tapping her hand on his back before finally getting out "no, stop" I took the girl off him & took her outside for some air. I told the security guard & instead of once asking what these women were doing, your security guard Allen instantly asked where he was & if I could point him out, he then kicked the gentalmen out no questions asked, and another security guard Adrian came up to assist. It's very rare to find one security guard who doesn't just put the female at blame & takes charge for the safety of the patrons, let alone two!
Massive up to those men, and this venue for having some of the best staff I've ever seen in a venue.
Only been to this club about 3 times before, and after that, it has firmly been cemented as one of my "go to's" now!
Couldn't enter because we were wearing suits post races. Unbelievable treatment from the door staff. Just wanted to have some fun. You guys should be ashamed. Good luck.
VERY rude staff, especially the short brunette bartender--she had such a bad attitude. Perhaps that's their "thing" as other reviewers have also mentioned the terrible staff attitude. Very disappointing experience. Music is ok. No need to dress up. Patrons are your early to mid-twenties types. Do not go here if you want to be treated with basic respect.
Very rude and quite spiteful staff, for someone who managers a buisness I don't know how they got there jobs. Honestly if your job is to work with people, it might help if you liked people.
Whoever the owner is I'd be very worried about the complete absence of customer service employed by your staff, the god complex some showed was quite remarkable. They are the face of your business and patrons will cast a view of your business corresponding to how they were treated by your staff.
Very disappointing experience. Went there after hearing good things about the music.
Paid the entry fee. Stayed for an hour or so with a friend. After getting separated at the bar I went to go look for him. Couldn't find him inside so I went to the door and asked the security guard of he'd seen somebody of his appearance leave. Rather than answering my question, the guard decided to forcibly remove me from the premises and informed me that "I was done". Refused to refund my entry fee.
I will never go again to this establishment. The hubris and unethical behavior of the staff are very concerning. I implore anybody looking for a good evening in the area to avoid this bar at all costs.
Moreover, its important for people to expose such practices by places like these. If others experience similar issues, post them as a review. The owners clearly don't care, so word of mouth on an impartial outlet like google is the best way to get the message out to others about pathetic customer service like this.
RESPONSE TO OWNER:
No, it was not a misunderstanding. I asked for my entry fee back, he used profanity and refused. What exactly do you think the misunderstanding would be?
This is one of the most stupid night club organisations that I have ever come across. For those that have been told that "Typically people get denied for intoxication, dress code, being rude etc". Do not be fooled! The low self esteem bouncers pick & choose & freestyle excuses to deny you entry depending on how they feel when they look at you. Even when you're dressed appropriately & sober, the bouncers like to stroke their egos by playing childish games.
I've been here a few times just to test the waters & each time a revolting experience, sadly due to the staff. Even when they do decide to let you in miraculously on the off chance to witness the fabricated lies about capacity & guestlists, they pass comments like "we're watching you mate" & "David Barrett will ban you". I figured it's about time to review this joint for those who have been mistreated & are too lenient or busy to do the needful. I actually demanded my refund too for this poor service as I exited with excitement to better Brunswick establishments. Guess what? I was denied that too..
Laundry bar is the place to be with the best rnb and hip hop DJs spinning all the great tracks. Great vibe, awesome bar staff swinging all your fave drinks! It's my home away from home every week. It's the number 1 club in Melbourne!
I wouldn't recommend you but for killing hours its absolutely sucks
Pinhead bouncer told me not to look him in the eyes, pump faked at me, went on a power trip, I dont blame him cuz he was like 5'7. Yelled at me for having a foriegn id then let me in when the girls I was with met me at the door, changed his attitude real quick. sink a bunch of money into a fine establisment and pay a group of emotionally insecure men to stand out the front. basically the club is fine but the bouncers might go on a power trip if ur a couple inches taller than them.lol weirdos
Fun but not my style. A little more geared to commercial music than my taste desires
Great music! Very rough bouncers. Guys dancing on "stage" downstairs were constantly pulled off by the staff just because they wanted girls only. 👎
Laundry Bar is probably the most racist bar in Melbourne. Myself and my mate went to have a good time and we were told that we can't get without a guest list. However, all the other white guys got in comfortably without a guest list. Obviously we were not let in because we are black.
The bouncers were horribly rude. I am appalled completely by this bar.