Slow service, painfully Few years ago they installed blinds in all the rooms and one of them ripped so I called to see what they can do After 12 weeks I'm waiting for installation and they don't like to remove old ones or take them away , so I have to do it Bad place to shop i shouldn't even give 1 star So disappointed and angry 😤 After waiting so long another cancelation the installer has a doctor's appointment last minute so have to reschedule because they only have One installer Don't worry about customer service Kresta Never againPlease don't shop there 😤
WARNING. You are better to buy blinds at Spotlight. I paid Kresta's top prices for a design and install of honeycomb blockout blinds for my new studio three years ago.Three or four months ago when I complained of the fraying cord I was told by a company salesman that they were not doing the model now as it was faulty! When the cord broke making the double blind non operational and stuck in the three quarter way down position, the company will do nothing to rectify except tell me to uninstall the blind, drive it to Penrith from Katoomba and pay for repairs, then drive down and collect, then reinstall. All this and I am a pensioner! The warranty on these expensive blinds is only two years despite other companies offering 5 years. My blinds are three years old and I paid extra thinking I was getting top quality to avoid having to replace them within at least 5 years hopefully longer. I have got better way longer wear from Ikea and Spotlight blinds at a fraction of the cost. If this company is struggling I can see why! It's immoral sand downright dishonest to take hard earned money from people on the pretence of providing service and quality and giving poor quality products and service instead. Shame on you Kresta. I will be making a complaint to fair trading.
Two stars for the quote and installation process but after sales service (a term I use loosely) was awful. Kresta clearly don't stand behind their product offering just a two year warranty. Within three years our blinds had warped and then split. After six months of chasing them for an answer we were basically told "it's out of warranty, there's nothing we can do about it."
In the least I would have thought that Kresta would be concerned to learn how their product has failed but clearly they don't.
You have been warned!
Product is OK, but service APPALLING. After 2 failed installation dates my awning was finally put up on September 12 but it came without the remote control and missing a few key bolts. Installer did his best but now I have an $8,000 awning on my house that I CANNOT USE because no-one has been able to help fix the problem in spite of 1 visit in person to the showroom and numerous phone calls to the installation company. The installer is still trying to help but no-one is listening to him either. Six weeks waiting on a remote is ludicrous! I'm totally fed up with the buck passing going on and even more upset about total lack of communication from the company. They seem to just take the $ and run!
If I could give them Zero stars it still wouldn't be enough.
One of the worst experiences ever.
After getting 3 quotes, Kresta wasn't the cheapest but had full confidence in their rep (Credit to him as he was the only good experience!). We paid the 50% deposit and were notified of 4-6 week lead time. After 2 weeks, they called and wanted the remaining 50% without providing an install date.
We paid the remainder and were notified that their subby would call and arrange a time to install on a Saturday.
Friday night we received a call and Saturday morning the subby turned up to install.
3 of the blinds had been torn and 1 was fabricated too short.
The subcontractor noted these and said he would write a report and have it fixed.
This was 3 months ago and we still have not heard anything back, received a follow up phone call nor had anyone let us know when the issues will be rectified!
Stay away from Kresta! Invest your hard earned money elsewhere!
Really good selection.