Name: King Living
Address: 569 Church St, Richmond VIC 3121, Australia, AU
Telephone: +61 3 9429 7666

King Living is a furniture store, located at 569 Church St, Richmond VIC 3121, Australia. They can be contacted via phone at +61 3 9429 7666, visit their website www.kingliving.com.au for more detailed information.

Location :

569 Church St, Richmond VIC 3121

Contacts :

Added by Jopie, at 28 February 2016

Monday 10:00 AM – 6:00 PM
Tuesday 10:00 AM – 6:00 PM
Wednesday 10:00 AM – 6:00 PM
Thursday 10:00 AM – 6:00 PM
Friday 10:00 AM – 6:00 PM
Saturday 10:00 AM – 6:00 PM
Sunday 10:00 AM – 5:00 PM

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Anonymous

17 January 2020

Great service from Jaxson Garni. He was knowledgeable, pleasant and helpful.
Anonymous

22 November 2019

Feel so disappointed with King Living again. Initially, they waived the shipping fee because of the delay. However, when I received Jasper II on 26th Oct. The driver told me the shelf was damaged so I need to call them to arrange a new one. I also paid extra for the charger table and the charger shelf. However, BOTH are not working. They promised me will exchange as soon as possible. However, I still can't get any exchange after 1 moths. Also, I cant get any reply from the after sale team even i sent them few email. Please read the comment before you go to King Living. Their products were expensive but the after-sales and quality are really bad. They only put effort into the online advertisement.
Anonymous

10 October 2019

Came here to post about my delivery delays, lack of customer compassion, and experience with several snooty representatives at the Richmond store.
To my surprise, the last post before me was for exactly the same thing.
While it’s reassuring to see that my experience wasn’t just isolated to me, I’m still disappointed that I handed several thousands of dollars to this ‘premium’ brand

EDIT after reading your reply:
- Your public demeanour on the Internet isn’t as smug as it is when I try to call you to get an answer as to why my products are delayed.
- You’re right. The replacement cushions still haven’t arrived. I was assured they would arrive over a week ago by your customer service team. Where are they? When will they arrive?
- Why would you publicly post about the products I purchased from you. Do you not value your clients’ privacy?
Anonymous

17 September 2019

I would give less than one if the process let me.

Don’t believe Kings delivery commitments. They can’t predict or keep them.

1) on19 June 2019 I had nice in store service at Richmond .
2) I chose my two seater
3) Felt good despite never having paid that much for a couch before.
4) Signed complex contract that suggested delivery in second week of August and paid my deposit.
5) I have been given three new dates by various bits of the King Empire all of which I changed my Calendar to meet , all of which were not kept by King.
6) Now some three months later I have no idea when I will get my couch .
7) I have chosen an alternative supplier for the rest of our furniture.
Anonymous

27 August 2019

Wow !! I have to say that King is the best ! - 5 years after having our leather King Cloud the leather split on the foot rest - no questions asked they replaced the whole cover on not just one couch but both to ensure we had the same sleek look - it's an expensive initial outlay but something you will have forever - thanks to the customer service team at King 👑
Anonymous

05 October 2017

Great stuff and helpful staff. Prices good too for Richmond worth a try
Anonymous

30 August 2017

Buyers beware of Once Credit accounts the staff that work there are sharks, do not recommend them at all, ask for old fashioned layby which companies are doing now, no credit no issues.
Anonymous

04 August 2017

Potential customer please be warned! King Living modus operandi to customer problems / support seems to be to simply ignore. Please read all reviews on the web about these guys and you will see that there are a plethora of customers who have all similar problems.
For us it started great, delivery was on time, except that they had made the wrong style ottoman in the wrong colour. After phone calls and emails including to the head office Customer Care we have now simply been ignored. Never in my life did I imagine I would be writing a review about a lousy ottoman, but unfortunately this has become the case. All we wanted was the correct ottoman in the correct colour as per our written order!!! If we do not receive a favourable response from King within 7 days we will seek out a more formal process that is not so easily ignored.
Anonymous

13 July 2017

I think King living is a wonderful place to shop! the most stylish furnitureI have ever seen!
Anonymous

26 June 2017

The ordering process was fine, service was good and the couch came on time. The interest free business model is really confusing, they sign you up to an online credit card company called Once Credit, the website is really poor, passwords don't work, even when you get a new one set up from Once Credit it doesn't work. I have had to call Once Credit about 4 times now to get a statement so i can start paying off the couch, no success, not sure where the people on the phone are speaking to you from. If you call King they basically tell you they cant help you. Which is poor, if you advertise these types of benefits for customers you really need to be able assist all the way through, I feel i that i have been hand-balled off now to be once credits problem now that king have their money.. I can only give 3 stars.
Anonymous

04 April 2017

Very friendly customer service, bought our second King lounge after 10 years and they had our details on record so we could check the colours of the lounge.
We enjoy our new chairs, and will be back when we need a new lounge.
Anonymous

12 November 2016

Go when it's towards the end of business hours. Better service
Anonymous

29 June 2016

I was at this store looking for a good couch. Sales consultant we got appeared to have little/or no knowledge of the product nor he was helpful. He looked least interested to neither to show the recliners not looked like he was interested to give any concrete info of the product. Hey.. when I had to spend nearly $12,000, I believe its fair to expect them to explain and give the prices correct. Unfortunately I needed up going to their Nunawading store. And got the recliners I was looking at. Nunawading store personnels were just brilliant. I am yet to receive the goods. Lets see how I go.!! I have heard many good things about King furniture. My review is only towards this perticular store not for furniture.
Anonymous

09 June 2016

Paulette was lovely, helpful, not pushy. Loved the swivel chairs we got there. Sofa is good too, but chairs are really comfortable.
Anonymous

06 March 2016

Very disappointed

For a company that has nice products and a huge sales team as well as expensive products to sell, you would hope they would know a few things about genuine customer service.

From the start of the experience we felt it was all care until you agreed to purchase an item and no responsibility afterwards. We experienced poor communication, details about the discounts we were entitled to (due to the sale at the time) were over stated and only at the point of sale were other added on expenses discussed.

They also took a significant deposit when we were signing up for the no deposit, interest free package at the time. Getting that deposit back was like pulling teeth and they over promised and under delivered in regards to their service throughout the entire process. They promised to call us three times and did not each time, we had to keep chasing them for basic communication on what was happening with our order and refund.

We are expecting the couch in a month and based on some of these other reviews we wonder if that will be on time as promised Based on the reaction of the store Manager when we discussed our issues with her - we will never shop in the Richmond store again And possibly the company which is disappointing as their product is beautiful and we were planning on furnishing our new apartment with some key pieces from King.