Do not use this service. I ordered a car for my mom to get picked up from the Melbourne airport after a flight from the United States. While she was waiting for her bags and to come through customs, they left the airport and did not bother to call me (who booked the car and provided my contact details) or her (who they had her number, she had phone service and was talking with me while waiting for her bags). It had been communicated when I booked the car over the phone that it was really important someone could meet her at the exit because she needed help with her bags. Then, knowing there was someone with extra needs arriving and with no communication they simply left the airport. When she exited we had to call Hughes who simply confirmed the driver had left. She had a very challenging experience getting an uber with her luggage. I feel horrible about the whole thing, and so angry I trusted this company. Not only did they leave, knowing this was someone who needed assistance, they did not even bother to attempt to inform anyone they had left and were no longer there.
Paul was absolutely awesome and so friendly and helpful, he made sure I got into the airport check-in safely as I was on crutches, he even carried all my luggage what a legend.
Nice Black BMW too.
The ride from Melbourne to home was most comfortable after 3 international flights back to back. Our chauffeur Osman was professional, friendly and helpful. The Mercedes was immaculate and well stocked with water and mints. Utmost customer satisfaction and we highly recommend Hughes and Osman.
Esther abd Geoffrey from Melbourne
Fantastic company with great (and interesting) chauffeurs, lovely new cars, reliable efficiency to arrive and depart on time from all events. Jo (Joseph) was interesting to talk to and gave useful recommendations for maximising our time in melb. Highly recommend this company, I wouldn’t use another!
Good value in comparison to most other competitors for airport transfer. Excellent driver. Car was fine (Holden Caprice) but definitely showing it’s age.