Flat Pack Builders

Location :

5 Bulbul Pl, Currumbin Waters QLD 4223
Added by Jopie, at 11 February 2021

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• Iryna Heiets

  26 November 2022

  We had a big problem working with this company. We paid for the installation of the kitchen from IKEA. However, they did not finish their work. We left our house for one week. When we came back home, we saw a lot of items that should be a part of the kitchen but they did not put it. They did not follow instructions. Also, they damaged our floor and replaced it, but the new floor includes a lot of gaps. They are really not professional. Please do not work with these people!

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• Mahisha Naidu

  20 March 2022

  We have had a very disappointing experience with Flat Pack Builders.
  
  We were initially slated in to start installation on 14 March 2022 of our IKEA kitchen. However, we received an email, addressed to one of their other customers, with the following:
  
  'Due to Covid and a staff members family relocating interstate we have had to reschedule our upcoming installations.
  
  We have had to move your installation to begin Monday 21st March. We will be on site at approximately 9am.'
  
  Acknowledging the fact that we are living through a pandemic now, we were happy that we'd atleast have our kitchen done, albeit delays by a couple of weeks. Therefore, we did not go ahead and question as to why there were no back ups in the business for any one missing service provider.
  
  What we had not checked on though, were their job ads on their Facebook page for an installer on the very same day, they informed us of the postponement of our job.
  
  Our revised installation date was 21 March 2022 and three days ago, the business had called us up to say their installer has resigned and cannot go ahead with our work as promised.
  
  As I was doing a little reading on Google, I realized they had cancelled someone's job earlier, and that was the latest review on Google for this business.
  
  I am unsure if I am to give them a benefit of doubt, but nonetheless, I am disappointed and have been left high and dry by Flat Pack Builders to start our process of finding for the right installer, once again. And the wait time is a lengthy 2 months to say the least.
  
  There was no regret or remorse from their end, there was no customer service, and they certainly did not even tell us that they'd try their best to meet the promise that they have made to us. We waited a whole 2 weeks, only in good faith, after sending through the deposit, but this business has only wasted our time and our belief in them.
  
  Absolutely appalling, disappointing and certainly not one to recommend to anyone else.

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• Christophe Delcourt

  03 March 2022

  We organised to have our kitchen and laundry installed by Flat Pack Builders. We lined up a date with time to allow for delays in IKEA’s delivery, paid a deposit and it was booked in well ahead of time. A week out from the installation and on the day all our cabinetry arrived, they reached out via email to say they were no longer able to do the installation, citing that the ‘installer’ in our region had moved interstate.
  
  We were extremely disappointed with the outcome and can only assume that the work was subcontracted and communication was lacking. Having no redundancy in the ‘team’ to install kitchens is terrible. We did not get a response from them asking for them to elaborate as to how this happened, but we did at least get our deposit back. Would strongly avoid unless you like having your time wasted.

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• Stashn Co

  13 April 2021

  Such a fantastic experience with Luke Sarah and Ron! They were able to tailor a custom cupboard especially for our needs (and our budget), and had fantastic communication the whole way through. The install was amazing! We are so happy with our new cupboard. Totally recommend.

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• Lossie11

  18 February 2021

  I am honestly speechless.
  They were scheduled to come out to quote on my kitchen a few Mondays ago at 4-6pm
  The day before they texted and asked if they could move the appointment from 4-6 to 1-3 instead.
  So I change my whole schedule to accommodate them. but they only showed up at 5pm
  
  We were meant to have info back from them by the end of that week, nothing ..
  I tried making contact with them the next Monday to get an update and still no answer.
  I phoned and texted them both the next day .. no answer.
  
  If they are this bad at quoting how bad would the installation process be ??
  
  2 weeks later, still no answer or reply or update from them.

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