I have unpleasantly had to deal with Europcar in Perth CBD for over a month after car hire. Firstly, staff gradually became unfriendly, sarcastic and rude, portraying their frustration with our lack of car hire experience. Secondly, their customer services/ accounts team are horrible to deal with, advising of processing days starting at less than 7 business days, then 14, then 21, with no record of actions performed on your "account", currently fuelling a goose chase between Europcar and our banks.
Will never use Europcar again
P.S. thoroughly check your condition report and be sure to take photos of your given vehicle before leaving the property
Helpful and friendly.
Got what i payed for.
The staff are nice. Car was reasonable, however the inside was not so clean. I would recommend this place.
Not helpful.
Had to go to airport for a car instead
Friendly staff. Easy and smooth process. Among the best rates.
Car was clean and very nice to drive. Staff were great as well. From booking to pickup it all went very smoothly.
Fair price, free upgrade, great car, no problems with service, everyone is very relaxed. Glad we didn't go for cheaper option.
Process was fast, booked on line given a almost new Hyundai Sonata, my preloved! Returned one day early as leaving for airport early next morning, the staff advise me I can return at airport with no surcharge to save the hassle, I decline as my hotel does not provide parking. Very efficient and friendly staff.