I have no issue with the Vets. The Vetinary Surgeons provide in depth informed choices. The Nurses and Reception staff are great. The previous owner was very compassionate and encouraged me to be with their pets when they euthanased my dog and cat. I held them while they went off to sleep. I didn't want them to die around strangers. I hope this mega Vetinary Clinic will allow the same.
Awsome vet and very caring. The vet nurses are amazing, they work very hard and genuinely love their jobs!
Have shown me that vets are not just a business. Have been awesome helping me care for orphaned newborn kitten (Moses). Professional, engaged and great service from all staff. Special thanks to Meg, Alex and Caitlin.
Could not believe how good this place was to us. Thank you so much for looking after Hamish at such short notice. Very Friendly.
Refused to let us be near our 15yr old dog when he was being put down. This was just an inhumane way for our dog to go.
not good told me they can't do it
Our wonderful little 3 yr old Maltese cross was diagnosed by this vet as having bladder stones. Very few options were given as they were clearly more interested in money than keeping your pet alive. I was told it would cost at least $1400 for the stones to be removed with no other options offered until I specifically asked for them and even them the Dr. was clearly not interested in saving our family member or in trying other solutions. We had to have our dog put down which was very difficult and traumatic for our family, especially our kids. It's such a shame that MONEY is all these guys care about. It is very clear they don't really care about your pet or your family here. I hope the grief of putting down peoples pets (for another huge $$ fee of course) stays with these so called Dr's because they are just greedy people.
Made the mistake of giving these people my email address. I'm not getting spam every few seconds. There are also cheaper, better vets in the Cairns area. Save yourself the trouble.
Service, pet care and education are qualities of this Vetinary Surgeon. (Don't go to Dr Lavers - he's a cold hearted vet towards animals.)
Disappointed! We took our Labrador here because he was in pain. We told the vet Dr. Lavers we knew he was not himself because he gets excited and bounds around when we go for a drive but today he was still and whining. We also told him he had a 15 minute walk the day before because he was enjoying the cool day, 5 minutes longer than usual. We never saw the consult room, he gave us medicine and told us to bring him back if he was no better, not good enough when a dog can barely sit. Here is what this vet did that was disgraceful, he emailed us an overview of the appointment. He said we walked our dog against his will (the extra 5 minutes our dog pulled on the lead for) and said our dog was usually unruly (because he liked to go for a drive?) How dare he, I had someone there who heard my conversation with the vet and was also puzzled by his strange email. Maybe the email was to cover himself for not providing a proper consult we paid for.