Absolutely awful. Ruined a couch and no 'complaint' department to help. Woman who booked it in lied about who would be doing it. Reported to ACCC.
They appear to just outsource to random contractors that all get an alert when you enquire and try to undercut each other’s pricing. I booked to clean sofa with mould developing.
Didn’t even move the sofa out from the wall to clean it properly and just cleaned the mouldy spots then left (I wasn’t home to inspect). Can still see the stained areas. Overcharged and underwhelming value. Unresponsive to feedback. Do not use.
Booked Clean Master Sydney to do a carpet clean and flea treatment of our unit before moving out. The booking system seemed strange and should of been the first red flag! When the day came for them to arrive that morning, they were late and then later called to say they had car issues, and would send someone else in an hour. An hour passed and no one came again, having to chase them they then said someone would be there in an hour. An hour passed and we get told they would arrive in 15 mins. Someone finally turned up but were rude and insisted we pay ONLY cash! (We were not advised on this while booking over the phone) Then proceeded to tell us it was more than what we got quoted. The job that was done was not amazing and rather an even more disappointment after the customer service we received. Would never ever book them again! If I could give no stars I would!
Paid these people $1100 to clean our childcare centre tiles. Sent a contractor who showed up with a mop, bucket and carpet cleaning machine. Contract spent half the time on the phone once the tiles dried, there was no difference at all, when we asked to either clean it properly or offer a refund.. He told us to bigger off. We used another company back in March 2020 who did an amazing job but they were booked till Feb 2021.. wish we waited for them