About
Location :
Added by Jopie, at 22 September 2014
Opening Hours
- Monday 7:30 AM – 5:45 PM
- Tuesday 7:30 AM – 5:45 PM
- Wednesday 7:30 AM – 5:45 PM
- Thursday 7:30 AM – 5:45 PM
- Friday 7:30 AM – 5:45 PM
- Saturday 7:30 AM – 4:30 PM
- Sunday 7:30 AM – 4:30 PM
Gallery
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13 Reviews
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12 December 2017
Like mentioned by other people, they manipulate the fuel gauge and kilometres. We paid twice. Very bad experience.
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06 December 2017
Terrible service from the guys in the return/rental pickup garage. Drive into the wrong driveway and see how they treat you. Some tall guy with a heavy accent treated me like an idiot because I’d never been there before!!! If you can, pickup from the airport or Bondi Junction; you’ll be guaranteed better service.
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29 November 2017
An amazing experience with them, real cheaters. No better words then MAFFIA. We are on the way to the police to ask for investigation. As previously mentioned , they overcharged us, we paid at the end 3 times the booked rental fee. They obviously manipulating the fuel status ( we drove altogether 64 km and i have the receipt of paying refilling petrol 15 minutes before the car was returned) and they charged us 95 Dollar for refilling the car. Even we have returned the car exactly as we supposed to do , they charged us for late return, as they told us that the returning time is not when we picked up the car at the location (3.03 pm written on the Vehicle Condition Report - returned back exactly at 3.00 pm) , but when we signed the contract in the office ( 2.05 pm) Is probably our fault , that the lady was unable to explain properly where we should pick up the car ( as the garage is not together with office, but app 5-10 minutes walking distance) , so we made a couple of rounds before arriving to the garage.
No invoice , no explanation, very bad customer service . We will see if the police will do something or not, its not about the money - its about the principal. In Europe, they would be closed down immediately if something like this would happen.response / report this review -
17 October 2017
Budget car rentals have always served me well in NSW and interstate. Competitive rates on good vehicles
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22 September 2017
Great service. Chrissy was very friendly and helpful.
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13 September 2017
Poor service and information given. Staff at counter poorly trained and uncarring and ended up having to resolve issues via complaint to company email address
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31 May 2017
Excellent, fast service. Great cars available. Everything went perfectly!
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29 May 2017
This place is Great , Professional very nice workers ,
However (there was two workers in the cargo, one was old and nice, another one was young-ish) young-ish guy was so rude and unprofessional. maybe it was his first day? I guess. I asked him about return stuff what i've talked with this car company. But all he's respond was super clear and short. "I WASN'T HERE YESTERDAY. SO, I DON'T KNOW" well i thought he is working at the pick up/return cargo. after i solved return things i came back to the front desk for the receipt and The guy was there. I talked to him about return stuff and if there is anything more. But he answered shortly again (not about after return stuff) then ignored me and gone.
So, I thought "oh maybe it is his bad day from the early morning." After few minutes, one nice lady came and then took care of the least of stuff And finished it professionally.
Most of the Workers know what they do for their job. I hope he can get a little bit better with customer service and how to talk with them.
Thanks. I recommend this place and I'd love to come again but yeah I just wanted to let them know about what I've experienced.
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10 April 2017
The front desk is very accommodating and the service crew who issues/inspects the vehicle are lively and hospitable
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12 May 2016
We needed to rent a full size van to take bikes and gear to the Iron Man race in Port Macquarie. The service was quick and efficient and the van was in beautiful condition. No hassles no problems. The price was very reasonable as well.
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18 December 2015
Fast and good service. The vehicles are good and new too
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08 November 2015
Reserved a full size, was expecting a Nissan pulsar or Mitsubishi ASX, instead they gave me a Holden SV6. I was pleasantly surprised because the car was fabulous. Whole process was quick and easy and I would definitely go back again.
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29 September 2014
We hired a car from Saturday morning to Monday morning, which was estimated to cost $177.84. To our disbelief and disappointment the end bill came to $308.90. The car was returned with 3/4 of petrol which cost $69 to fill the tank back up. There was a $35 charge for dropping the car back 1 hour late, we informed Budget we were running slightly late where they didn't mention any charge for this, where we would have hired the car for another day had they explained + had time to fill up again. When speaking to budget to get a break down of the costs they couldn't. On second attempt it was almost the same, I have no full break down of the costs and if you have done the math too, there are costs which are unaccounted for. This would not be legal back in the UK and is something I will try to look into further. This is my first review and hopefully my last. I feel this branch and pricing model is deceiving and personally do not like being in the dark about what a final bill is going to be, especially when the final bill is almost double the estimate.
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