About
Location :
Added by Jopie, at 03 December 2010
Opening Hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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9 Reviews
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05 August 2021
I can’t express my gratitude to Fin, she has gone up and way beyond any employee I believe would ever do, she turned around a what was a really upsetting situation for myself and take it personally on board to get my purchase item to me almost Immediately and in her own personal time!!
Thank you once again Fin your an amazing human being!! Regards Christine ⭐️⭐️⭐️⭐️⭐️response / report this review -
05 August 2021
Purchased an engagement ring from Bevilles,after 3 weeks one of the diamonds came out i contacted Bevilles they told me to send it back to them which i did 1month ago and still havent heard from them. Its very bad customer service after all whose engagement ring looses diamonds after 3 weeks, i am so upset its taken all the excitement out of my engagement and now they are using covid for an excuse not to get back to me im disgusted.
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06 May 2021
Why does this company randomly gave my phone number and personal info when I have never shopped here or opted in, EVER, to SMS details?
The amount of 1 star reviews for not delivering what was paid for is disgusting - have a read people!
ACCC should read this and remember, if you get lip service you're covered by Australian Consumer LAW.response / report this review -
11 December 2020
Bought a product online, was sent a different, cheaper product after 10 days (express post requested). Bevilles refused to send the advertised product for the price I had purchased it for, despite it being in stock. Customer service advised "despite all reasonable precautions on our part, this website cannot be guaranteed to be error free". Beware - you may not get what you ordered online. They will waste your time and just give you your money back after a few weeks for their error. Stay away!
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24 August 2020
THANK YOU FOR THE QUIK DELIVERY.THE RING AND NECKLACE IS AWESOME 👍💃
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08 July 2016
Very unhappy with bevilles staff , online order & paid $12.95 express . Was contacted to say would be minor delay sourcing one item from order .
It's been a week & still no order , no refund for the $12.95 express I paid & dismissive , rude , hopeless staff members when called regarding issue and the fact I shouldn't have to pay express for an item that's delayed due to sourcing issues .
Yes they will send express when item is sent by them eventually !, but I expected this order 48 hours max with express at time of sale . They should have refunded the express post as an apology for THEIR DELAY !
Essentially I'm paying $12.95 for postage that has taken longer then their free standard post ! Buyers beware , they sell items online that they struggle to stock & will take ages to get in
Part of the same order had to be refunded as they took my money & had no actual ring in stock & took them 4 days to refund it ! & Now postal issues too ! Plus rude staff
I'm also sick of getting answering machines every time I call head office , every dam department has answering machines and no one likes to answer their phones .
Very poor service bevilles & I think you will lose a loyal customer who has bought a lot . I will shop elsewhere in future !response / report this review -
09 July 2013
Disappointing Service. The lady over the phone was argumentative and rude from the head office. It took nearly 2 months for my order to arrive. I left decent and genuine feedback about my experience and they terminated my account.
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07 March 2013
worst experience with online department under poor management and appalling customer service, i wouldn't come back here to buy anything.
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10 December 2010
I love this store. Always find a good bargain here.
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