About
Location :
Added by Jopie, at 20 January 2017
Opening Hours
- Monday 8:30 AM – 6:00 PM
- Tuesday 8:30 AM – 6:00 PM
- Wednesday 8:30 AM – 6:00 PM
- Thursday 8:30 AM – 6:00 PM
- Friday 8:30 AM – 6:00 PM
- Saturday 8:30 AM – 5:00 PM
- Sunday Closed
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14 Reviews
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22 November 2017
Best customer service experience. Great work by Rae, he certainly knows how to look after customers. Everyone if you want your car serviced go see this man!!
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22 November 2017
I have never seen anything like this before, I've found the service department staff at BMW Southbank to be of the most disorganized, ZERO communications, unprofessional, disrespectful and ignorant. I own 2 BMW's, I had my wife's X6 for service a few weeks back, they tried to convince her to change the 4 tyres which I've just replaced 6 months ago and when I refused, the attitude changed instantly and the lady by the name of Shelley Kirk was so rude to me on the phone and to my wife in person, she ranged us at 5pm to pick up the car at 5.30pm while she new we live more than 45min away and we can not just drop everything and go to the city at this time of the day, We also had a problem with the seat belt and she promised us to let us know how much it will cost to replace the seat belt. after one week nothing after 2 weeks still nothing , I rang the service department multiple times and left 2 messages for her to call me however she never did, I rang again and asked to speak to the service department manager to complain to him but he was busy so I left a message for him to call me back but apparently Mr Vince Marino is no better, 3 days later and still no call back from him. I have to say I would be very worried, If I am the owner of this business, I will never go there again and I do not recommend anyone to go there either. Absolute disappointment in every way, the only thing they are good at is the dirty scare tactics to get customer to pay more $$$$ for things that is still fine. I will raise my complaint to BMW Australia head office, hopefully someone there cares.
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13 November 2017
The best customer experience since 2011, James McGeary is service is amazing. Always buy and service your cars at Melbourne BMW. Stephanie and Lindas coffee was great. Well done to Nick Agricola (General Manager)and your amazing team.
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05 November 2017
Purchased a car from this dealership earlier in the year and found them to be professional throughout the whole process. Negotiating process was a little tense but was happy with the result. Good luck to the team and hopefully ill be back for an upgrade in the near future.
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14 October 2017
Hi, just picked my bike, all good it feels & rides so much better! Everyone is so eager to bag you if they have an issue that may or may not be your fault.
Yet very few people take the time to praise the great service thank you and credit to all service staff & special mention to Stefan parts manager he is a great asset for your business.
Regards
Jason Burgessresponse / report this review -
25 September 2017
Poor service from start to finish.
Made a mess of my car (sprayed the interior with an oily lubricant) and then compounded the problem when they tried to clean it up (left lubricant residue all over the carpet/dash/leather, scratched the plastics and added harsh chemical smell to the car).
Service representatives simply don't actually care.
Four weeks later and my near new, previously pristine car still smells like it came off a secondhand lot.
Also, spare me the "call our manager" reply, I tried that, multiple calls not returned
Motorbikes guys are always spot on but I won't trust the car service department again.response / report this review -
13 June 2017
Bought my BMW 2 years ago and was very well looked after by my sales consultant Edward.
Recenty needed a minor repair. Contacted Edward who arranged for the car to be repaired the next week. Because my work made it difficult for me to collect the car by the end of the day, it was delivered to me at work.
Great experience during my initial purchase 2 years ago but also fantastic post-sale customer service. Would happily refer friends and family. Excellent work from Edward and everyone at the Service Department.response / report this review -
05 May 2017
Excellent and attentive service.
Had a faulty dipped beam light which was replaced within 1/2 hour after dropping the car off without prior appointment.
I was well looked after by Jason Clarke who is knowledgable and ensures that I was not kept waiting for too long.
It has been a pleasurable experience under the leadership of Service Manager Nick Agricola.
Well done Team👍response / report this review -
04 May 2017
Great customer service from Jackie, one of the "great" representative during my car service. Apart from waiting for the service, I was asked for drinks and wait for my turn and car to be service. Questions been answered and also provided information when one of the item eg. washer not spreading evenly to the windscreen require ordering from Sydney and need a day to be delivered to the dealership. However I got my loan car from BMW and come back to dealership when is ready.
My car has been serviced within a day since dropped off at the morning. However, they found the new replacement of washer not delivered yet. Jackie contacted me and apologies for the delay causes. They allowed me to pick up my vehicle and booked another appointment to repair the washer.
Furthermore, they did checked my vehicle DAB radio's signals that I found it keep dropped off on some locations. They did reset the radio system and also upgraded my navigation to 2017 version for free as I asked for any "worthwhile" to upgrade!
Lastly, they did fix the car washer as promised to finish the job within one hour of dropping my vehicle. Again they ask me for drinks or coffee while waiting.
Overall, I still think there is room to improve and the good thing is Jackie the representative treated me well during my service. I will definitely come back for service with the same person. I keep good faith on this person! Well done!response / report this review -
01 April 2017
My name is Mark D from St Kilda, VIC. I want to commend Nick Agricola and his team at BMW Melbourne for the exceptional service I received. I have owned many cars over the years and this is my first BMW. It's not often that you experience quality customer interaction by people who are genuine about providing a service; no matter how big or small your needs are. Thanks again. I will be back.
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30 March 2017
Guys great job as always! Ever since I purchased my 6 cab from Southbank the guys have been fantastic. I'm glad to see Steve Rule from Mercedes has joined the team. He's brilliant! Looking forward to our next coffee ;)
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30 March 2017
I cannot stress how frustrating (and costly) it has been dealing with the service center at BMW Southbank. It is very poorly managed and the technicians who worked on my car caused significant damage to the vehicle. The manager there Vince is incapable of telling the truth. Speaking to him is like speaking to a circus chimp on roller skates. Just watch the guy go round and round and shift blame every which way. There is a reason used car salesmen have a bad reputation and Southbank BMW lives up to this reputation big time!
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25 February 2017
As described by others, customer service used to be great. The last 2 times I called for a quote, I was advised they will need to call me back for a price.
Surprised surprised! Never got a call back.response / report this review -
27 January 2017
This comment reflects my intention to by a 2017 GSA motor cycle from Southbank. With about 50% of people experiencing one star results in servicing, and having personally experienced the same in other retailers, the net effect is a loss of new vehicle sales.
To say you can have a good "Sales" service and not back it up with good "Customer Service" in the care of the item sold, means you are a business operating on odour; sure the steak 'smells' nice, but its digestion is tough and dry.
In the end you experience loss in total business and not in only one element.
Thank you for all those who wrote of the poor service, each one traditionally represents nine who don't complain, therefore the negative dramatically outweighs the positive with this company.
I will purchase my new BMW 2017 GS Adventure elsewhere, even second hand if the balance of BMW dealers are the same.
Cheers again.response / report this review
