Where do I start with this amazing company. Have been with them for over 10 years and there's a reason why we keep coming back.
Their level of service is unmatched and they have such a great culture from Jim in sales to Simon for installs.
My recent experience with Auslock's was that of an emotional one. A few delays involved but Jim was ever so patient, making sure we were looked after and stress free.
I cant thank you guys enough for everything. I'm glad you got that hug from Simon haha
Keep being awesome and please take good care of Jim and Simon and they are rare and hard to come by
Love your biggest fan!
As recent customers of Aus Lock we were extremely happy with the customer service provided by Simon and his team. Simon was professional and he displayed a friendly manner towards us. He took the time to answer our many questions.
He demonstrated a thorough understanding of the various options available and he was able to guide us towards the product that would most suit our needs.
His knowledge and his advice were contributing factors in us making our final decision.
We would not hesitate to recommend Aus Lock to other prospective buyers for their excellent service and high-quality products.
Thanks so much!
Thanks Jim for an immediate quote and organising the product to exact details within a short time frame. Simon's installation was superb - very smooth, timely and professional from start to finish. You have given us complete confidence and the ability to recommend you to anyone we know as satisfaction is guaranteed. Thanks very much you guys, you're the best!
I have been using Aus Lock for years and have always been treated with respect and professionalism. All my queries and dumb questions answered completely, giving me a full comprehension of the repair or replacement of items. My employers also only use Aus Lock for their security needs.
I recommend them to everyone.
Simon from Aus Lock and Safe Company was nothing but helpful straight from the start! He gave me a quick quote and advice over the phone about changing locks for a established house I had purchased, and was able to come out and change my locks the very next day. He was very professional, accommodating and honest, and made it even easier for myself by recommending a master key. I definitely recommend Aus Lock & Safe company and will be using them in the future, as do my family.
Amazing experience working with the Aus Lock & Safe team, from fit out to ongoing maintenance! Mel Dwyer in particular, always goes above and beyond to provide the best customer service for the client. Looking forward to future works with this company.
Next to no level of customer service.
No respect for customer's time or business.
Great after hours services. Friendly and fast response.
Poor customer service
Great service, great staff. Highly recommended.