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Added by Jopie, at 13 March 2017
Opening Hours
- Monday 8:30 AM – 5:00 PM
- Tuesday 8:30 AM – 5:00 PM
- Wednesday 8:30 AM – 5:00 PM
- Thursday 8:30 AM – 5:00 PM
- Friday 8:30 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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11 Reviews
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07 September 2021
Thankyou for coming to the party and replacing my unit. I have updated my review to reflect this.
Still disappointed that it took a bad review to reach a resolution. I still ended up being out of pocket for all the repairs I made to the unit that was replaced and waited over 9 months for a replacement.
I now get the pool tested twice a week. Once to see what needs to be added and once after I've added the chemicals.
Original review for context:
Had to deal with Fluidra for an Astral Heater warranty request when my unit failed after 18 months.
Absolute pain. Will use "Pool chemistry" as their go to excuse not to replace or repair your system. Steer clear.response / report this review -
07 September 2021
Extremely frustrating company to deal with. Our pool heater was recalled due a defect that could apparently result in it catching fire . It has now been over 2 months and we are still waiting for a technician to rectify the problem. Considering that we are in lockdown and would greatly appreciate to be able to use our pool as we have small kids, this situation is extremely frustrating to say the least. My daily phone calls to Fluidra don't make a difference to the situation as I always get told the same thing. Today, I was told that I should get a phone call in about three weeks time from a technician in the area. Definitely bad service for such an expensive system. Avoid Astral at all costs.
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03 September 2021
Do NOT BUY AstraPool products. Alot of their products tout web/App managed. Read the app reviews. They do not work; no maintenance on the apps, they don't connect and they disappear from the store leaving you will no way to manage your pool. Support is a joke. I cannot get a response after weeks of waiting for a call. I would give ZERO stars if I could.
As I said: Read the Apple/Google app reviews before buying anything.response / report this review -
20 August 2021
Unbelievably frustrating company to deal with. My 15 month old pool heater was recalled due to a serious defect that could apparently result in it catching fire (not great for a gas heater). It has now been over 4 MONTHS and still absolutely nothing has been done to recify the situation. My weekly phone calls to Fluidra always result in assurances that I'm on some "priority" list and that the technician will be calling me within the next few days, but invariably yet another week goes by and the cycle repeats. For a very expensive system, the quality and service is far from satisfactory. If you have a choice, I'd avoid Astral at all costs.
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17 August 2021
We had a ph probe replaced just over 12 months ago for $600 dollars and is now showing an error.
I rung to get some assistance and understanding, in light of the time /money spent , but all I got was IT IS OUT OF WARRANTY AND YOU HAVE TO PURCHASE ANOTHER. There back ground messages are very re assuring , being Australian and heads and shoulders above the rest , but I discovered different.
How is one supposed to support Australian made if they will not SUPPORT US..
Very disappointed and disheartened customer…response / report this review -
23 August 2017
Thanks for the speedy service from the return phone call after following the website prompts to leave a message, to the service man "Andy" making his assessment and reviewing the concern and remedying within a matter of days. Overall a very good experience and would recommend the pumps to anyone who wants the spa or pool to get to the desired water temperature quickly. Our spa is pumping!!!
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08 August 2017
Absolutely no customer service at all! Avoid this company at all cost!! Blamed everything apart from the 1 week old hurlcon hx120 spa heater that broke down!! Spa city in Vermont a great help
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08 August 2017
This is one of the worst company's I have needed to deal with. I have a brand new spa with an astrol pump that has never worked. There staff are aggressive and rude and there manager Callum has now stated even though it is only 2 months old the pump is not under warranty. They originally organised for someone to come out on Friday, couldn't give a time and after taking s full day of work no one turned up.
These people have no idea about customer service and prefer to bully people. I have now asked for someone higher to return my call to rectify the issue, let's see if I get a call back by someone called Mathew. If you need equipment don't bother with this company, life is to short for abuseresponse / report this review -
20 March 2017
Really great customer service From Dimitri and Tim they were polite and very helpful with fixing my chlorinator
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20 March 2017
Spoke to Dimitri over the phone. Amazing customer service! Would recommend to anyone
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20 March 2017
Dim provides the best customer service! So helpful and really listened to my concerns
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