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Added by Jopie, at 24 May 2016
Opening Hours
- Monday 6:30 AM – 5:00 PM
- Tuesday 6:30 AM – 5:00 PM
- Wednesday 6:30 AM – 5:00 PM
- Thursday 6:30 AM – 5:00 PM
- Friday 6:30 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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6 Reviews
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20 July 2017
Norma Clifford is great to deal with. Very polite and helpful. Went out of her way to follow up on a quote for us.
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20 May 2017
I would never use this organisation again. I paid thousands of dollars to them & they did nothing. The leak in the roof remained.
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03 May 2017
Excellent experience. Andrew came and quoted and everything flowed well. I was kept informed and the job was completed in a day. Very happy ☺ would reccomend to others
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10 March 2017
We contacted a few roofing companies in December 2015 to look at our leaking gutters and quote to have them fixed. The first company said they had to be completely replaced. The next said they could replace some and repair some. AGC said they could be fixed with some repairs and one extra downpipe added to ease the load on the existing downpipes. We chose AGC because they said it could be fixed with less work and therefore the cost was less than other companies.
We paid our deposit that was required and were told we'd be called in a week to have a time booked in. We heard nothing after a couple of weeks so we called to find out what was happening. We were told to wait for another call. Still nothing. More calls and hassling from us finally got us a date locked in. That was then cancelled by AGC and re booked for the following week sometime in April 2016. 3 contractors arrived. I spoke with one of them who went over the work with me. He then left and remained 2 others.
They 'completed' the work within 3 hours and said they'd be back later in the week to pick up the scraps of downpipes.
They never came back to pick it up.
It also rained later that week which put the repairs to the test. The rain highlighted the absolutely disgraceful work that was done.
Leaks everywhere.
I called back to tell them of the remaining rubbish and leaks. We were told that someone would call us. We heard nothing. We called again.
This went on for months. We finally gave up in September.
We then received a call in November asking why we hadn't paid the invoice. I turns out that management had changed and they were chasing up on a massive pile of unfinished work and also unpaid invoices.
Howie the new manager organised a meeting at our home. He didn't show and I had to leave the house for another appointment so I called and let the office know I couldn't wait any longer. It turned Howie had called my wife and left a message but he left the message 10 minutes after he was due there. We rescheduled and he arrived and got up on the roof and siliconed the remaining leaks and took away the scrap. He also informed me that there is a lot of work still needed on the gutters. They were full of gunk and rust. He offered us a 10% discount to finish the work.
We expected our gutters to be completely repaired as Tom the quoter told us they would be. Howie told me Tom was fired because he often quoted using Google Earth to view properties and the contractors they sent us aren't used anymore because of sloppy work.
The new down pipe that was installed was not connected to storm water and is draining down the side of the house and into the garage which now floods when it pours.
I emailed AGC regarding these concerns of further work needed doing and they replied saying check the contract and if it's not payed in 7 days the debt would be passed on to a debt collector.
I contacted Fair Trading and after I did I received an email from AGC offering me a $500 discount 'to compensate for defective guttering work'.
I still wasn't happy with having to pay any amount for an incomplete job.
They then offered a $1000 discount on a $2000 job.
I told them I was going to take the matter to the NSW Civil and Administrative Tribunal. I then received a call from Mark who is the director of the company. We spoke and he agreed to only charge us for the only part of the job that was successfully completed. Roughly $600 for one down pipe that was replaced. However, this down pipe is made redundant by having gutters that don't work.
I agreed to pay this amount to end the dispute with them. 16 months from start to finish, $600 poorer and we still have gutters that leak.
AGC sent a quoter that misled us about the amount of work that was required. They sent us 2 of the stupidest contractors I've ever met.
They threatened us with a debt collector when we weren't happy with the work they did.
Do not use this business.response / report this review -
25 September 2016
Our roof job started in March/April and it's now late September and the job is still not down. Over the 6 months we have had ruined ceilings and walls due to leaks the roofers actually created. They don't respond to emails, stand you up at meetings and basically walk away from the job incomplete. I now have a steady stream of water coming through the ceiling when it rains and seemingly no recourse for action. Please beware- these guys are terrible. Read product review if you want to horror stories.
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31 May 2016
Very bad experience. Their staff show on site with no instructions and dispute the quoted work. The quality of the work that has been done has been of a very low standard. They never show up when they say they will show up and after 10 weeks I still have no commitment from them to complete what should have been a 5-7 day job.
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