Name: Actura Australia
Address: 2/802 Pacific Hwy, Gordon NSW 2072, Australia, AU
Telephone: +61 1300 303 402

Actura Australia is a point of interest, located at 2/802 Pacific Hwy, Gordon NSW 2072, Australia. They can be contacted via phone at +61 1300 303 402, visit their website www.actura.com.au for more detailed information.

Location :

2/802 Pacific Hwy, Gordon NSW 2072

Contacts :

Added by Jopie, at 16 November 2020

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday Closed
Sunday Closed

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Koggy Dunn

22 December 2020

Actura is a joke. We parents entrusted them with our hard earned money nearly a year before travel. They have continually and continuously lied and not lived up to their own contracts. Still waiting for my refund but I say parents let us unite and take down these clowns in a class action. I keep getting email bouncing from one underling to the next. Maybe job seeker is where all you lot should be!! Pandemic or no pandemic this is simply day light robbery. I cant wait to see you in court Actura you people are going down like the space shuttle!
Karen Foster

15 December 2020

ACTURA have basically gone into hiding with tens of thousands of dollars of upfront fees paid for Dec. 2020 trips that were very obviously not going ahead back as far as March 2020. In March, I have an email, that says a full refund would be paid. At this point we've received nothing but the run around and now complete silence. There is no reasonable excuse for holding an administration fee let alone the total amount.
David King

14 December 2020

Avoid this company. Like other reviews below, they are now refusing refunds for trips cancelled this year. Worse, they have been completely deceitful in their communications. Despite insurance, they claimed that 30% of trip costs were unrecoverable (despite our trip being cancelled 4 months before it was due to leave). They have then sent different information about refunds to parents on the SAME trip, promised a refund schedule and then failed to pay on that schedule (without bothering to inform us). They are now saying 'refunds are indefinitely delayed'. We have received $0 in refunds on a $10,000 trip.

What's worse is that they appear to have spent the money allocated to our trip on other things, rather than keeping it in trust for each family. They should be able to easily refund OUR costs if they held our money in trust for our trip. When asked where our money has gone and what it has been spent on, its now radio silence. We had multiple international trips booked through 2020 and this is the only company who has failed to provide even a dollar of a refund.
Alistair Ferrier

08 December 2020

Expensive dream with slow refund!

After keeping an agreed 20% cancellation fee, Actura has failed on commitment to repay our daughter's camp fees on time. We understand that that times have been tough during COVID but the thousands of dollars remaining are ours and not yours.
Shaun Berger

23 November 2020

Despite being told, we would receive a full refund if the trip did not go ahead, back in March, when Covid was gaining ground. Now here we are at the end of November and Actura are trying to keep almost $2,000 per student. We paid for insurance, have in writing a full refund would be offered and yet this business, that stood to make a profit from us, is not prepared to stand by the assurance made early in the agreement.
Despicable!!
They do not reply to emails and their phone is not being answered. Yet I see they are still running online courses.