Name: 3 Point Motors Fairfield
Address: 484 Heidelberg Rd, Fairfield VIC 3078, Australia, AU
Telephone: +61 3 9489 7777

3 Point Motors Fairfield is a car dealer, located at 484 Heidelberg Rd, Fairfield VIC 3078, Australia. They can be contacted via phone at +61 3 9489 7777, visit their website www.mb3point.com.au for more detailed information.

Location :

484 Heidelberg Rd, Fairfield VIC 3078

Contacts :

Added by Jopie, at 26 November 2016

Monday 7:30 AM – 6:00 PM
Tuesday 7:30 AM – 6:00 PM
Wednesday 7:30 AM – 6:00 PM
Thursday 7:30 AM – 6:00 PM
Friday 7:30 AM – 6:00 PM
Saturday 10:00 AM – 4:00 PM
Sunday Closed

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Abdulhameed Al-Qawasmi

29 February 2020

BE AWARE

I Feel guilty to rate this thing with one star as it should be ZERO !!! They organised the purchase of my c300 2017 car with a comprehensive insurance. They are absolutely highly not recommended from all aspects. I had an incident where someone break into my car through the rear seat window, opened the car and burglared all my belongings. Incedent was reported to police as they attended the scene and invistigated the theft incident. I lodged a clam to the insurance combined with the police tbedt report. The QBE-Mercedes refused to fix the car unless i pay exxess fees of $1995 or alternatively to provide police report with charges.

The funny think when the police attended to tbe scene the investigator officer was shocked as the security alarm did not come off neither when they break the windows nor when the opened the car for without key! Also an independent specialised mechanic confirmed the faulty.

I went to Mercedes Benz fairfield they denied any faulty and they refused to repaire the car.

I recoreded a vedio to evidence the faulty before handing them the keys .. they did not even day for the taxi so unprofessional and highly not recommended ..

Vedio might be published later on youtube or provided to court as an evidence.
Ersel Aydin

25 February 2020

Thank you to Hadi for the outstanding service. Keep up the great work. I highly recommend the service team at Fairfield.
PETE Burnham

05 February 2020

George Krepis has been our Mercedes Benz salesman for well over a decade. We have purchased 7 new vehicles from him over this time. He knows us well enough to know what we want and to get the deal done. Thanks for all the years of service George look forward to the next 7 cars :0
Ben Vass

25 November 2019

First time buying a Mercedes. George was an absolute pleasure do deal with and went above and beyond what my expectations were.
The service didn’t quite stop there though, his follow up post sale has been amazing. Always checking in to ensure everything is going well and if we need any help on the anything.
If you’re in the market go see George!
Thanks 3 Point and most importantly thank you George.
Katy Yan

23 November 2019

My husband and I are always happy to come back to this particular Mercedes-Benz dealership.
The people we have dealt with have provide us with top notch service with high standards of care.
Always welcomed with a lovely greeting and a warm smile.
Clean and modern dealership with comfy seating area with good coffees.

They have been quite accommodating with providing us with a temporary car while they work on our car so that we have the freedom to leave the dealership in the meantime.

Definitely recommend this dealership to friends, family and anyone else who is interested.

Please see Luke.C for sales, Luke.M for servicing and Trent for accounts as we have been dealing mainly with these guys.
Mackenzie Whalen

10 November 2017

Terrible service. At 7:10am I came in to drop off a Mercedes Benz that was bought here for its regular servicing. There was a man at the concierge desk and as soon as we drove in we asked if it was okay that we leave the car here and drop off the keys. The response I expected was a “Hello, how are you?” Instead, he immediately responded, “You’re parked the wrong way and we don’t open until 7:30.” I offered to turn my car around, but he looked displeased by this. We ended up parking across the street and went down to the coffee shop to kill 20 minutes. My question is, why is there someone attending the concierge desk if they are not able to simply receive the keys 20 minutes early? How about offering us a cup of coffee or simply inviting us in? This man was rude and I do not expect to be coming back here, EVER. I advise anyone who wants 5-Star service (the type that typically comes with purchasing a Mercedes) to go elsewhere. I felt as if I were at a junk yard instead of a Mercedes dealership.
Furthermore, I’ve been to dealerships with drop off boxes for keys, removing the hassle of having to drop of a vehicle for servicing during operating hours. There was a man attending the desk and such a simple task could not be done by him. I’m not saying this man can be replaced by a drop box, but a drop box would definitely be a lot less rude.
I understand it’s 7am in the morning and he is already at work, but I am obviously busy at 7am as well - hence my early drop off.
Aziz Bas

05 November 2017

Purchased a new C Class from George Krepis. Amazing customer service & product knowledge. Will refer all friends & family to him for amazing deals.
Nicole Ng

24 September 2017

Staffs are super friendly and kept us updated on our GLC purchase regularly since we put down the deposit earlier this year. This really helped us plan the timing to sell our other car so the transition was as smooth as possible. Definitely 5 stars customer service and we are very happy with our purchase. Thanks to Tan Tran and his team for the great experience.
Gracie Bean

19 September 2017

I recently required some panel repairs to my partners Mercedes-Benz, so I phoned 3 Point and asked them to recommend a good repairer. The receptionist suggested File Finish, which I visited, but only to be told they could not start any work on my vehicle for at least a few weeks. Not very good customer service & certainly not professional. Quote was overpriced and certainly did not make me feel comfortable, pushing the point 'insurance claim'. I was willing to pay ,just needed it done before my partner returned from overseas.

Forced to look elsewhere, I found a shop around the corner, who were able to attend to repairs, they were extremely helpful and welcoming. In addition, I am very happy with the work they did and will happily recommend their service in the future.

3 Point Motors need to offer more options for their customers.
Daniel Vella

14 September 2017

Raymond Powell is great to deal with. Kept me informed once car was ordered. Also great after service. Nothing was ever too much for him.
Muhammed Ozyon

23 August 2017

Very happy with the service provided by Mercedes and Tan Tran. Love my new car and would not go for anything other than a Mercedes Benz.
Prasanna Lalgudi

08 August 2017

The customer experience between your Sales and Service is a world apart.

Rukie Wikramasinghe, the sales consultant was outstanding. He went above and beyond in meeting my expectation, all the way from the first point of contact to the delivery of the new car (he even stayed back until 7:30PM for me to pick it up). Unfortunately it all ended there.

There were some minor issues with the car's boot and the right windshield trim and so I was told to take it their service centre. There I had to deal with this service consultant, Elliot Carter.

First visit:

Diagnosed and ordered the trims for both the boot and the windshield. Said it's a minor fix and can be done in an hour once the parts arrive.

Second visit:

After waiting for almost 4 hours the car was finally ready for collection only to find out that both the boot and the windshield trim were still in the same condition. Turns out they had replaced the perfectly intact left windshield trim instead of the right. And they had completely forgotton about the boot. Elliot then promised that he would order the right trim this time around and make sure I am even given a replacement car the next time so i don't have to wait.

Third visit:

Handed the car in at 8AM and when asked Elliort for a replacement car, he said there were none avaialable and when asked for at least a drop off to the nearest station, i was told they only do taxi vouchers and the station is too close to the place for even that. I was later advised to pick up the car the same day and that all the issues have been fixed. So when I called them up at 5:45 to tell them I was on my way, elliot said they are already closed and that i'll need to come back the next day or pick it up from the petrol station. I had no other choice since I was already on my way. So after all the hussle and buffle I got to the place and picked up the keys and the car from the street only to find out that the boot still wasn't fixed. Fortunately they had fixed the windshield trim.

I then emailed Elliot again and booked yet another appointment to get the boot fixed.

Fouth visit:

This time as soon as I arrive, Elliot said this issue could be a dashboard setting issue and can be an easy fix. He fidgeted around for a while and said the boot is fine and this is how it's meant to open. He somehow tried to convince me that there was nothing wrong and even if I book the car in to be looked at they wouldn't have anything to fix because there is nothing wrong. At this point I drove out of 3 point motors promising never to return.

I took the car straight to Mercedes-Benz Melboure and guess what, they fixed it in 30 mins. They had to make some minor adjustments to the spring and it was all done.

Please don't ever take your car here for servicing.

Thanks for nothing.
Shane Ruthven

30 July 2017

Our experience in purchasing our Mercedes GLE was extremely fulfilling, the process from start to finish was seamless and first class. Raymond Powell took the time to explain everything that was updated from our ML. I can recommend 3 Point if you are in the market for good service.
Arun Thomas

23 May 2017

I had a very bad experience with one of the service consultants there.

I was booked in for the first service (25,000km) for my E220d. Elliot Carter was the service consultant. It was clear from his body language that he was not showing any interest to go through the issues with the car. He just didn’t care. He then prepared an invoice $230 more than the Mercedes-Benz capped price service cost. When I went to pick the car back the next day, I was met with a different service consultant and he was happy to adjust the invoice to the capped price cost. Elliot wasn't happy with the new invoice and tried to rip me off by giving some stupid reasons to charge that extra amount.
Tim Edmiston

22 May 2017

I recently took delivery of my new Mercedes C250 from 3 Point in Fairfield. The entire process - from initial contact to final delivery, was flawless. The 3 Point team have an obvious passion for what they do. The personal experience, the delivery and the C250 far exceeded my expectations. Thanks to Tan Tran and the 3Point team. Well done & thanks!
Hamid Babak

23 December 2016

I had my second Benz from there
And I really like that place
It's a best place for deal
Friendly manger and stuff
I just bought a car from there and I refer all of my friends to go there.
They offer you best price.
And I give Peter 5 stars because he try to get you the price as he can
I just need to say thanks to 3 point Benz
Melbourne Bathroom Shop

22 December 2016

Thanks to Jay Li that i can own my first mecerdez car. It was a fantastic experience since i walked in and been provided helpful information on what i need! I save my time and also my budget with his great help. Highly recommend to all i know. Thanks again. Danny 12/2016
Melbourne Zhao

11 December 2016

What a fantastic experience! The entire process was a delight from the minute we arrived through to picking up my brand new car. Thank you, it's a brilliant team and thank you especially to Jay Li who was amazing, he understood what I needed (and wanted) and really helped to make this happen. Thanks again.
Johnny Adam

06 December 2016

Having dealt with another Mercedes Benz dealership in the past, this one definitely takes the cake. Having discussed options with Raymond Powell over the phone prior to me coming in, I automatically felt that Raymond was a genuine 'car salesman' and an all round nice bloke. When I went into 3 Point Fairfield, Raymond made me feel very welcome and to be honest, it didn't feel like I was in the hunt for buying a new car, I was that comfortable. He is very reliable and communication has been 100%. I can't wait to pick up my new car this week! For anybody that is thinking of buying a new Mercedes, don't go past the opportunity to have a great experience and a laugh with Raymond Powell. Absolute gentleman!
Mick George

03 December 2016

First class service.

We bought my first Mercedes Benz recently from Raymond Powell at 3 Point Motors. Ray is not your average sales person. From the moment we entered the showroom Ray treated us like we were the only people in the place. He was patient, knowledgeable and above all else honest.

Ray went out of his way to make the experience of buying a new Mercedes one that we will truly remember. I have bought new cars before, but the handover of the vehicle was the most detailed and thorough I have ever experienced.

If you are in the market for a new Mercedes there are only three things to do:
(1). Head to 3 Point Motors Fairfield.
(2). Let Raymond Powell look after you.
(3). Enjoy your your new car.